Incident CSV Export Email Script

Server-Side Components/Server Side/Generate Attachment and add it to the email/README.md

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+ServiceNow Incident CSV Export Email Script
+
+This ServiceNow email script automatically generates and attaches a CSV file containing incident data to email notifications. The script extracts active incidents from your ServiceNow instance, formats them into a structured CSV file, and attaches the file to outbound email notifications, providing recipients with a comprehensive incident report in a portable format.
+
+What This Script Does:
+The email script performs the following operations:
+Data Extraction: Queries all active incidents from the ServiceNow incident table
+CSV Generation: Formats incident data into a structured CSV file with predefined headers
+File Attachment: Automatically attaches the generated CSV file to email notifications
+Dynamic Content: Creates fresh data exports each time the notification is triggered
+Portable Format: Provides incident data in a universally readable CSV format

Server-Side Components/Server Side/Generate Attachment and add it to the email/emailAttachment.js

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+(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
+    /* Optional EmailOutbound */
+    email, /* Optional GlideRecord */ email_action,
+    /* Optional GlideRecord */
+    event) {
+
+    var Headers = ["Number", "Caller", "Short Desc", "Assignment Group", "Assigned To"];
+    var currentDate = new GlideDateTime();
+    var fileName = 'Incidents' + '.csv';
+    var csvData = ''; //The variable csvData will contain a string which is used to build the CSV file contents
+    for (var i = 0; i < Headers.length; i++) { //Build the Headers
+        csvData = csvData + '"' + Headers[i] + '"' + ',';
+    }
+    csvData = csvData + "\r\n";
+
+    var gr = new GlideRecord("incident");
+    gr.addActiveQuery();
+    gr.query();
+    while (gr.next()) {
+        csvData = csvData + '"' + gr.number + '",' + '"' + gr.caller_id.getDisplayValue() + '",' + '"' + gr.short_description + '",' + '"' + gr.assignment_group.getDisplayValue() + '",' + '"' + gr.assigned_to.getDisplayValue() + '"';
+        csvData = csvData + "\r\n";
+    }
+
+    var grAttachment = new GlideSysAttachment();
+    grAttachment.write(event, fileName, 'application/csv', csvData);
+
+})(current, template, email, email_action, event);