Licensed User Count by Role Using GlideAggregate

Core ServiceNow APIs/GlideAggregate/LicensedUserCount/licensed_user_count_by_role.js

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+(function() {
+    // Purpose: Count how many users hold each licensed role
+    // Roles: sys_approver, itil, business_stakeholder, admin
+
+    var roles = ['sys_approver', 'itil', 'business_stakeholder', 'admin'];
+
+    for (var i = 0; i < roles.length; i++) {
+        var roleName = roles[i];
+
+        var ga = new GlideAggregate('sys_user_has_role');
+        ga.addQuery('role.name', roleName);
+        ga.addAggregate('COUNT');
+        ga.query();
+
+        if (ga.next()) {
+            var count = parseInt(ga.getAggregate('COUNT'), 10);
+            gs.info(roleName + ': ' + count + ' licensed users');
+        } else {
+            gs.info(roleName + ': no users found.');
+        }
+    }
+
+})();

Core ServiceNow APIs/GlideAggregate/LicensedUserCount/readme.md

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+# Licensed User Count by Role Using GlideAggregate
+
+# Overview
+This script counts how many **licensed users** hold specific ServiceNow roles using the `GlideAggregate` API.  
+It’s useful for **license compliance**, **role audits**, and **access management reporting**.
+
+The licensed roles analyzed:
+- sys_approver  
+- itil  
+- business_stakeholder  
+- admin  
+
+# Objective
+To provide a simple, fast, and accurate way to count licensed users per role directly at the database level using `GlideAggregate`.

Core ServiceNow APIs/GlideAggregate/SLA Compliance Ratio by Assignment Group/readme.md

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+Overview
+
+This script calculates the SLA breach percentage for each assignment group based on closed incidents in ServiceNow.
+It leverages GlideAggregate to count both total SLAs and breached SLAs efficiently, providing key SLA performance insights.
+
+Useful for:
+	•	SLA dashboards
+	•	Support performance tracking
+	•	Service improvement reports
+
+Objective
+
+To determine, for each assignment group:
+	•	How many SLAs were closed
+	•	How many of those breached
+	•	The resulting SLA compliance percentage
+
+Script Logic
+	1.	Query the task_sla table.
+	2.	Filter for closed SLAs linked to incidents.
+	3.	Aggregate total SLAs (COUNT) and breached SLAs (COUNT, 'breach', 'true').
+	4.	Group results by assignment group.
+	5.	Calculate breach percentage.

Core ServiceNow APIs/GlideAggregate/SLA Compliance Ratio by Assignment Group/script.js

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+(function() {
+    var ga = new GlideAggregate('task_sla');
+    ga.addEncodedQuery('task.sys_class_name=incident^active=false');
+    ga.addAggregate('COUNT'); // All SLAs
+    ga.addAggregate('COUNT', 'breach', 'true'); // breached SLAs
+    ga.groupBy('task.assignment_group');
+    ga.query();
+
+    gs.info('SLA Compliance Ratio by Group');
+
+    while (ga.next()) {
+        var total = parseInt(ga.getAggregate('COUNT'));
+        var breached = parseInt(ga.getAggregate('COUNT', 'breach', 'true'));
+        var rate = breached ? ((breached / total) * 100).toFixed(2) : 0;
+        gs.info(ga.getDisplayValue('task.assignment_group') + ': ' + rate + '% breached (' + breached + '/' + total + ')');
+    }
+
+})();