Skip to content

Conversation

@sanjaykumar3sn
Copy link
Contributor

PR Description:

This script efficiently calculates how many users are assigned to key licensed roles such as admin, itil, sys_approver, and business_stakeholder.
By leveraging GlideAggregate, it runs entirely at the database layer, ensuring quick and accurate results for license and compliance reporting.

Pull Request Checklist

Overview

  • Put an x inside of the square brackets to check each item.
  • I have read and understood the CONTRIBUTING.md guidelines
  • My pull request has a descriptive title that accurately reflects the changes and the description has been filled in above.
  • I've included only files relevant to the changes described in the PR title and description
  • I've created a new branch in my forked repository for this contribution

Code Quality

  • My code is relevant to ServiceNow developers
  • My code snippets expand meaningfully on official ServiceNow documentation (if applicable)
  • I've disclosed use of ES2021 features (if applicable)
  • I've tested my code snippets in a ServiceNow environment (where possible)

Repository Structure Compliance

  • I've placed my code snippet(s) in one of the required top-level categories:
    • Core ServiceNow APIs/
    • Server-Side Components/
    • Client-Side Components/
    • Modern Development/
    • Integration/
    • Specialized Areas/
  • I've used appropriate sub-categories within the top-level categories
  • Each code snippet has its own folder with a descriptive name

Documentation

  • I've included a README.md file for each code snippet
  • The README.md includes:
    • Description of the code snippet functionality
    • Usage instructions or examples
    • Any prerequisites or dependencies
    • (Optional) Screenshots or diagrams if helpful

Restrictions

  • My PR does not include XML exports of ServiceNow records
  • My PR does not contain sensitive information (passwords, API keys, tokens)
  • My PR does not include changes that fall outside the described scope

This script calculates the SLA breach percentage for each assignment group based on closed incidents in ServiceNow.
It leverages GlideAggregate to count both total SLAs and breached SLAs efficiently, providing key SLA performance insights.
Copy link
Contributor Author

@sanjaykumar3sn sanjaykumar3sn left a comment

Choose a reason for hiding this comment

The reason will be displayed to describe this comment to others. Learn more.

All changes are appropriate

@kmxo kmxo self-assigned this Oct 26, 2025
@kmxo
Copy link
Contributor

kmxo commented Oct 26, 2025

There is more than one folder in this PR. Please review the submitted files and folders.
Thank you.

@kmxo kmxo closed this Oct 26, 2025
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment

Labels

None yet

Projects

None yet

Development

Successfully merging this pull request may close these issues.

2 participants