Unblock bounced email address

Server-Side Components/Scheduled Jobs/Unblock bounced email address/readme.md

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+This Scheduled Script Execution in ServiceNow is designed to automatically reset the bounced_email_count for active users who have exceeded a threshold. 
+It helps maintain email hygiene and ensures that users with high bounce rates are flagged and reset for further investigation or remediation.
+
+
+Purpose
+To identify active users with a bounced_email_count greater than 8 and reset their state and count to allow for reprocessing or follow-up.
+
+https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1646657

Server-Side Components/Scheduled Jobs/Unblock bounced email address/script.js

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+
+    var blockedGR = new GlideRecord('sys_blocked_email_address');
+    blockedGR.addQuery('fail_count', '>', 8);
+    blockedGR.query();
+
+    while (blockedGR.next()) {
+        var userGR = new GlideRecord('sys_user');
+        userGR.addQuery('email', blockedGR.email_address); 
+        userGR.addQuery('active', true);
+        userGR.query();
+
+        if (userGR.next()) {
+            // Update user record
+            userGR.state = 'new'; 
+            userGR.update();
+
+            // Reset fail_count on blocked email record
+            blockedGR.fail_count = 0;
+            blockedGR.update();
+        }
+    }