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Close all child cases #2219

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Close all child cases #2219

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2fec8dc
CloseAllChildCases.js
Indra-kolge Oct 17, 2025
b3b51a0
README.md
Indra-kolge Oct 17, 2025
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15 changes: 15 additions & 0 deletions Client-Side Components/UI Actions/CloseAllChildCases/CloseAllChildCases.js
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Original file line number Diff line number Diff line change
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var gr = new GlideRecord('sn_customerservice_case');
gr.addQuery('parent', current.sys_id);
gr.query();
var counter = 0;
while (gr.next()) {
if (gr.state != 3) {
gr.resolution_code = '16';
gr.close_notes = 'This case was auto closed from the parent case.';
gr.state = '3';
gr.update();
counter++;
}
}
gs.addInfoMessage(counter + ' cases have been closed.');
action.setRedirectURL(current);
6 changes: 6 additions & 0 deletions Client-Side Components/UI Actions/CloseAllChildCases/README.md
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Original file line number Diff line number Diff line change
@@ -0,0 +1,6 @@
Name: Close all Child Case
Table:sn_customerservice_case
Condition: (gs.hasRole('sn_customerservice_agent') || gs.hasRole('admin') )

Use Case:
Provide UI action button to close all the associated child cases from the parent Case.
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