Resolve incident UI page

Client-Side Components/UI Pages/Resolve Incident UI Page/README.md

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+Navigate to System UI > UI Actions.
+Create a new UI Action with the following details:
+Name: Resolve Incident (or a descriptive name of your choice).
+Table: Incident [incident].
+Action name: resolve_incident_action (must be a unique, server-safe name).
+Order: A number that determines the position of the button on the form.
+Client: Check this box. This is crucial for running client-side JavaScript.
+Form button: Check this box to display it on the form.
+Onclick: ResolveIncident() (This must match the function name).
+Condition: Set a condition to control when the button is visible (e.g., current.active == true).
+
+/////////////////////////////////////////////////
+Navigate to System Definition > Script Includes.
+Click New.
+Fill in the form:
+Name: ResolutionProcessor
+Client callable: Check the box.
+Copy the provided script into the Script field.
+Click Submit.
+
+/////////////////////////////////////////////////
+Navigate to system definition > UI pages
+Fill the HTML and client script
+Submit
+
+//Verification
+Navigate the Incident form and make sure the incident is not closed or active is false
+Click Resolve Incident UI action, it will open an modal with asking resolution notes and resolution code.
+Provide the details and submit. incident is updated with above details and set to resolved.
+

Client-Side Components/UI Pages/Resolve Incident UI Page/UIaction.js

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+function ResolveIncident() {
+    var dialog = new GlideModal("resolve_incident");
+    dialog.setTitle("Resolve Incident");
+    dialog.setPreference('sysparm_record_id', g_form.getUniqueValue());
+    dialog.render(); //Open the dialog
+}
+
+
+// Navigate to System UI > UI Actions.
+// Create a new UI Action with the following details:
+// Name: Resolve Incident (or a descriptive name of your choice).
+// Table: Incident [incident].
+// Action name: resolve_incident_action (must be a unique, server-safe name).
+// Order: A number that determines the position of the button on the form.
+// Client: Check this box. This is crucial for running client-side JavaScript.
+// Form button: Check this box to display it on the form.
+// Onclick: ResolveIncident() (This must match the function name).
+// Condition: Set a condition to control when the button is visible (e.g., current.active == true).

Client-Side Components/UI Pages/Resolve Incident UI Page/resolve_incident_client.js

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+  function ResolveIncident(sysId) {
+      var rejectionReason = document.getElementById('resolution_reason').value;
+      var resolutionCode = document.getElementById('resolution_code').value;
+      var ga = new GlideAjax('ResolutionProcessor');
+      ga.addParam('sysparm_name', 'updateRecord');
+      ga.addParam('sysparm_record_id', sysId);
+      ga.addParam('sysparm_reason', rejectionReason);
+      ga.addParam('sysparm_resolution', resolutionCode);
+      ga.getXML(handleSuccessfulSubmit);
+      GlideDialogWindow.get().destroy();
+      return false;
+      function handleSuccessfulSubmit(answer) {
+          window.location.reload();
+      }
+  }
+  function closeDialog() {
+      GlideDialogWindow.get().destroy();
+      return false;
+  }

Client-Side Components/UI Pages/Resolve Incident UI Page/resolve_incident_uipage.html

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+<?xml version="1.0" encoding="utf-8" ?>
+<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">
+    <g:evaluate var="jvar_sys_id" expression="RP.getWindowProperties().get('sysparm_record_id')" />
+    <div>
+        <p>
+            <label for="resolution_reason">Enter the Resolution Notes</label>
+            <textarea id="resolution_reason" name="resolution_reason" class="form-control" rows="4" cols="80"></textarea>
+        </p>
+        <p>
+            <label for="resolution_code">Select the Resolution Code</label>
+            <select id="resolution_code" name="resolution_code" class="form-control">
+                <option value="No resolution provided">No resolution provided</option>
+                <option value="Resolved by request">Resolved by request</option>
+                <option value="Resolved by caller">Resolved by caller</option>
+                <option value="Solution provided">Solution provided</option>
+                <option value="Duplicate">Duplicate</option>
+                <option value="Resolved by change">Resolved by change</option>
+                <option value="Workaround provided">Workaround provided</option>
+                <option value="Known error">Known error</option>
+                <option value="Resolved by problem">Resolved by problem</option>
+                <option value="User error">User error</option>
+            </select>
+        </p>
+        <g:dialog_buttons_ok_cancel ok_text="${gs.getMessage('Submit')}" ok_title="${gs.getMessage('Submit')}" ok="return ResolveIncident('${jvar_sys_id}');" ok_style_class="btn btn-primary" cancel_text="${gs.getMessage('Cancel')}" cancel_title="${gs.getMessage('Cancel')}" cancel="return closeDialog(); disable" />
+    </div>
+</j:jelly>

Client-Side Components/UI Pages/Resolve Incident UI Page/scriptinclude.js

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+var ResolutionProcessor = Class.create();
+ResolutionProcessor.prototype = Object.extendsObject(global.AbstractAjaxProcessor, {
+    updateRecord: function() {
+        var recordId = this.getParameter('sysparm_record_id');
+        var reason = this.getParameter('sysparm_reason');
+        var resolution = this.getParameter('sysparm_resolution');
+        gs.info("Updating record " + recordId + " with reason: " + reason + " and resolution: " + resolution);
+        var grinc = new GlideRecord('incident');
+        if (grinc.get(recordId)) {
+            grinc.close_code = resolution;
+            grinc.close_notes = reason;
+            grinc.state = '6'; //set to resolved
+            grinc.update();
+        } else {
+            gs.error('No Record found for ' + recordId);
+        }
+    },
+    type: 'ResolutionProcessor'
+});