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Close parent incident if all child incident is closed #1737

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Close parent incident if all child incident is closed #1737

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Create readme.md
bhavyaa30 Oct 3, 2025
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script.js
bhavyaa30 Oct 3, 2025
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1 change: 1 addition & 0 deletions Server-Side Components/Business Rules/Update Incident State To Closed/readme.md
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To close a parent record when its children are closed in ServiceNow, create a Business Rule or Flow Designer on the child table. This rule should trigger when a child record's state changes to "closed," check if all related child records are closed, and then update the parent record's state accordingly.
20 changes: 20 additions & 0 deletions Server-Side Components/Business Rules/Update Incident State To Closed/script.js
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@mskoddow mskoddow Oct 3, 2025

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Sorry, but that script is full of issues and makes no sense at all. I don't know where to start and in the end I cannot rewrite everything for you.

However, at least one important hint. The code line "child.parent_incident.update()" will not work. If you want to update the parent record you have to load an individual instance, for example with "getRefRecord()"
For more information please refer https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0745222

And also "hello" loggings do not provide any value and spam the syslog table!

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var pSysId = 'sys_id';
var child= new GlideRecord('incident');
child.addQuery('parent_incident',pSysId);
child.query();
var count=0;
while(child.next()){

if(child.state!=7)
{
count =1;
gs.print("your child incident is not there or is not yet closed");
}
}
if(count==0){
child.parent_incident.state=7;
child.parent_incident.close_code='Duplicate';
child.parent_incident.close_notes="done";
child.parent_incident.update();
gs.print("hello" + child.parent_incident.number);
}
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