@@ -301,31 +301,33 @@ This collection contains comments and related metadata for Zendesk tickets.
301301| ` created_at ` | The date and time the comment was created. |
302302| ` received_at ` | Timestamp added when data reaches the Segment API. |
303303
304-
305- -->
306-
307304### ticket_forms
308- > warning "This collection requires Zendesk Enterprise access"
309- > Segment's Zendesk source connector only fetches data for the ticket_forms collection if the associated Zendesk account is an Zendesk Enterprise account. For more information, please see [ Zendesk's ticket_forms documentation] ( https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_forms/ ) {: target ="_ blank"}.
310305
306+ > info "Zendesk Enterprise required"
307+ > The ` ticket_forms ` collection syncs only for Zendesk Enterprise accounts. See [ Zendesk’s Ticket Forms API documentation] ( https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_forms/ ) {: target ="_ blank"} for details.
308+
309+ This collection contains information about ticket forms in Zendesk.
310+
311+ | Property | Description |
312+ | ---------------------- | ----------------------------------------------------------------------------------- |
313+ | ` id ` | The ID of the ticket form. |
314+ | ` active ` | Indicates whether the form is active. |
315+ | ` end_user_visible ` | Indicates whether the form is visible to end users. |
316+ | ` name ` | The name of the form. |
317+ | ` restricted_brand_ids ` | The IDs of brands that the ticket form is restricted to. |
318+ | ` ticket_field_ids ` | The IDs of ticket fields included in this form. |
319+ | ` updated_at ` | The date and time the ticket form was last updated. |
320+ | ` url ` | The API URL of the ticket form. |
321+ | ` created_at ` | The date and time the ticket form was created. |
322+ | ` display_name ` | The form name shown to end users. |
323+ | ` in_all_brands ` | Indicates whether the form is available for all brands in the account. |
324+ | ` position ` | The form’s position among other forms in the account (for example, dropdown order). |
325+ | ` raw_display_name ` | The dynamic content placeholder, if available, or the ` display_name ` value if not. |
326+ | ` raw_name ` | The dynamic content placeholder, if available, or the ` name ` value if not. |
327+ | ` default ` | Indicates whether this form is the default form for the account. |
328+
329+ -->
311330
312- | Property | Description |
313- | --------------- | ----------------------------------------------------------------- |
314- | id | The ID of the ticket form. |
315- | active | If set to true, this shows that the form is active. |
316- | end_user_visible | If set to true, this shows that the form is visible to end users.|
317- | name | The name of the form. |
318- | restricted_brand_ids | The IDs of all brands that this ticket form is restricted to. |
319- | ticket_field_ids | The IDs of all ticket fields which are in this ticket form. |
320- | updated_at | The date and time the ticket form was last updated. |
321- | url | The URL of the ticket form. |
322- | created_at | The date and time the ticket form was created. |
323- | display_name | The name of the form that displays to the end user. |
324- | in_all_brands | This shows if the form is available for use in all brands on this account. |
325- | position | The position of this form among other forms in the account (for example, dropdown) |
326- | raw_display_name | The dynamic content placeholder (if available,) or the “display_name” value, if the dynamic content placeholder is unavailable. |
327- | raw_name | The dynamic content placeholder (if available,) or the “name” value, if the dynamic content placeholder is unavailable. |
328- | default | If set to true, this shows that the form is the default form for this account. |
329331
330332### ticket_skips
331333
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