@@ -265,42 +265,44 @@ This collection contains information about files attached to Zendesk tickets.
265265| ` size ` | The file size in bytes. |
266266| ` received_at ` | Timestamp added when data reaches the Segment API. |
267267
268+ ### organizations
268269
270+ This collection contains information about organizations in Zendesk.
271+
272+ | Property | Description |
273+ | ----------------- | ----------------------------------------------------------------------------------------- |
274+ | ` id ` | Automatically assigned when the organization is created. |
275+ | ` external_id ` | A unique external ID that links the organization to an external record. |
276+ | ` url ` | The API URL of the organization. |
277+ | ` name ` | The unique name of the organization. |
278+ | ` details ` | Additional details about the organization, such as its address. |
279+ | ` notes ` | Notes or comments about the organization. |
280+ | ` group_id ` | The group that new tickets from users in this organization are automatically assigned to. |
281+ | ` shared_tickets ` | Indicates whether end users in the organization can view each other’s tickets. |
282+ | ` shared_comments ` | Indicates whether end users in the organization can view each other’s ticket comments. |
283+ | ` created_at ` | The date and time the organization was created. |
284+ | ` updated_at ` | The date and time the organization was last updated. |
285+ | ` received_at ` | Timestamp added when data reaches the Segment API. |
269286
270- -->
287+ ### ticket_comments
271288
289+ This collection contains comments and related metadata for Zendesk tickets.
272290
273- ### organizations
291+ | Property | Description |
292+ | ----------------- | ----------------------------------------------------------------------------------------------------------------------------------------- |
293+ | ` id ` | Automatically assigned when the comment is created. |
294+ | ` ticket_event_id ` | Automatically assigned when the comment is created. |
295+ | ` ticket_id ` | The ID of the ticket the comment belongs to. |
296+ | ` type ` | The comment type. Possible values: ` Comment ` or ` VoiceComment ` . JSON objects for voice comments differ in structure. |
297+ | ` body ` | The text of the comment. |
298+ | ` public ` | Indicates whether the comment is public (` true ` ) or internal (` false ` ). The initial value set on ticket creation persists unless changed. |
299+ | ` author_id ` | The ID of the comment author. |
300+ | ` via ` | How the comment was created. |
301+ | ` created_at ` | The date and time the comment was created. |
302+ | ` received_at ` | Timestamp added when data reaches the Segment API. |
274303
275- | Property | Description |
276- | --------------- | ----------------------------------------------------------------- |
277- | id | This is automatically assigned when the organization is created. |
278- | external_id | A unique external ID to associate organizations to an external record. |
279- | url | The API URL of this organization. |
280- | name | A unique name for the organization. |
281- | details | This includes any details about the organization, such as the address. |
282- | notes | Any notes you have about the organization. |
283- | group_id | New tickets from users in this organization are automatically put in this group. |
284- | shared_tickets | End users in this organization are able to see each other's tickets. |
285- | shared_comments | End users in this organization are able to see each other's comments on tickets. |
286- | created_at | The date and time that the organization was created. |
287- | updated_at | The date and time that the organization was last updated. |
288- | received_at | This timestamp is added to incoming messages as soon as they hit Segment API. |
289304
290- ### ticket_comments
291-
292- | Property | Description |
293- | --------------- | ----------------------------------------------------------------- |
294- | id | This is automatically assigned when the comment is created. |
295- | ticket_event_id | This is automatically assigned when the comment is created. |
296- | ticket_id | The ID of the ticket being commented. |
297- | type | Comment or VoiceComment. The JSON object for voice comments is different. |
298- | body | The comment string. |
299- | public | true if a public comment; false if an internal note. The initial value set on ticket creation persists for any additional comment unless you change it. |
300- | author_id | The ID of the comment author. |
301- | via | How the comment was created. |
302- | created_at | The time the comment was created. |
303- | received_at | This timestamp is added to incoming messages as soon as they hit Segment API. |
305+ -->
304306
305307### ticket_forms
306308> warning "This collection requires Zendesk Enterprise access"
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