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Remediate Licensing for non - Licensable Software Subscription #2571

wants to merge 24 commits into from

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@trimbakeshmadhan-109
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@trimbakeshmadhan-109 trimbakeshmadhan-109 commented Oct 28, 2025

PR Description:

Remediate Licensing for non - Licensable Software Installs for Reconcilation

Pull Request Checklist

Overview

  • Put an x inside of the square brackets to check each item.
  • I have read and understood the CONTRIBUTING.md guidelines
  • My pull request has a descriptive title that accurately reflects the changes and the description has been filled in above.
  • I've included only files relevant to the changes described in the PR title and description
  • I've created a new branch in my forked repository for this contribution

Code Quality

  • My code is relevant to ServiceNow developers
  • My code snippets expand meaningfully on official ServiceNow documentation (if applicable)
  • I've disclosed use of ES2021 features (if applicable)
  • I've tested my code snippets in a ServiceNow environment (where possible)

Repository Structure Compliance

  • I've placed my code snippet(s) in one of the required top-level categories:
    • Core ServiceNow APIs/
    • Server-Side Components/
    • Client-Side Components/
    • Modern Development/
    • Integration/
    • Specialized Areas/
  • I've used appropriate sub-categories within the top-level categories
  • Each code snippet has its own folder with a descriptive name

Documentation

  • I've included a README.md file for each code snippet
  • The README.md includes:
    • Description of the code snippet functionality
    • Usage instructions or examples
    • Any prerequisites or dependencies
    • (Optional) Screenshots or diagrams if helpful

Restrictions

  • My PR does not include XML exports of ServiceNow records
  • My PR does not contain sensitive information (passwords, API keys, tokens)
  • My PR does not include changes that fall outside the described scope

@trimbakeshmadhan-109
script.js
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Automatically create a problem record from incident volume
Use case: Automatically create a problem record if a specific Configuration Item (CI) is associated with more than a certain number of incidents within a defined timeframe. 
Code snippet
This code can be placed in a Scheduled Script Execution or an After Insert Business Rule to check new incidents
@trimbakeshmadhan-109
README.md
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@trimbakeshmadhan-109
Script.js
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Identify the oldest active incident for each assignment group. This helps managers focus on long-running tickets that may require special attention.
@trimbakeshmadhan-109
README.md
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@trimbakeshmadhan-109
script.js
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This example searches a JSON document for all developers listed under the specified path.
@trimbakeshmadhan-109
README.md
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@trimbakeshmadhan-109
Update README.md
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@trimbakeshmadhan-109
script.js
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Identify inactive users who still have unresolved incidents. This helps with offboarding processes and ensures incidents aren't left unattended.
@trimbakeshmadhan-109
README.md
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@trimbakeshmadhan-109
Update script.js
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@trimbakeshmadhan-109
Delete Core ServiceNow APIs/GlideAggregate/Count Inactive Users with …
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…Active incidents/README.md
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Delete Core ServiceNow APIs/GlideAggregate/Count Inactive Users with …
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…Active incidents/script.js
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Delete Core ServiceNow APIs/GlideAggregate/Find oldest Incident based…
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… Assignment Groups/README.md
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Delete Core ServiceNow APIs/GlideAggregate/Find oldest Incident based…
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… Assignment Groups/script.js
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Delete Core ServiceNow APIs/GlideJsonPath/GlideJsonPath Reader Exampl…
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…e/README.md
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Delete Core ServiceNow APIs/GlideJsonPath/GlideJsonPath Reader Exampl…
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…e/script.js
@trimbakeshmadhan-109
Script.js
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This prevents non-licensable software installations from being included in
 
Software Asset Management (SAM) reconciliation and ensures data accuracy for compliance reporting in SAM workspace.
@trimbakeshmadhan-109
Create README.md
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@trimbakeshmadhan-109
Delete Core ServiceNow APIs/GlideAggregate/Create Problem based on in…
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…cident volume/README.md
@trimbakeshmadhan-109
Delete Core ServiceNow APIs/GlideAggregate/Create Problem based on in…
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…cident volume/script.js
trimbakeshmadhan-109
trimbakeshmadhan-109 commented Oct 28, 2025
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Reviewed : PR contains 2 files

1.Script.js
2.README

@trimbakeshmadhan-109 trimbakeshmadhan-109 marked this pull request as ready for review October 28, 2025 09:32
@trimbakeshmadhan-109
script.js
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Remediate Non-licensable software install normalization
@trimbakeshmadhan-109
Create README.md
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@trimbakeshmadhan-109
Delete Server-Side Components/Background Scripts/Remmediate Licensing…
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… for non - Licensable Software Installs/README.md
@trimbakeshmadhan-109
Delete Server-Side Components/Background Scripts/Remmediate Licensing…
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… for non - Licensable Software Installs/script.js
@trimbakeshmadhan-109 trimbakeshmadhan-109 changed the title Remediate Licensing for non - Licensable Software Installs for Reconcilation Remediate Licensing for non - Licensable Softwares - pull 7 Oct 28, 2025
@trimbakeshmadhan-109 trimbakeshmadhan-109 changed the title Remediate Licensing for non - Licensable Softwares - pull 7 Remediate Licensing for non - Licensable Software Subscription - pull 7 Oct 28, 2025
@trimbakeshmadhan-109 trimbakeshmadhan-109 changed the title Remediate Licensing for non - Licensable Software Subscription - pull 7 Remediate Licensing for non - Licensable Software Subscription Oct 28, 2025
@kmxo
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kmxo commented Oct 29, 2025

Hello @trimbakeshmadhan-109 ,

This feedback is just to let you know that I'm using a PDI to review code and unfortunately I don't have this module/table installed here to evaluate your code.

I believe other reviewers also use their PDIs to validate Pull Requests, so please keep that in mind when creating code snippets.

@kmxo kmxo self-assigned this Oct 29, 2025
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kmxo commented Oct 29, 2025

Thank you for your contribution.
I'm closing this one since I couldn’t run your code snippet.

@kmxo kmxo closed this Oct 29, 2025
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