Find Oldest Open Incidents per Group - Pull4

Core ServiceNow APIs/GlideAggregate/Find Oldest Open Incidents per Group/README.md

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+ServiceNow Script: Find Oldest Open Incidents per Group
+This script leverages GlideAggregate to efficiently find the oldest active incident for each assignment group. This is a powerful tool for monitoring and reporting on potential service level agreement (SLA) risks and improving incident management processes.
+Overview
+The script performs the following actions:
+Initializes GlideAggregate: Creates an aggregate query on the incident table.
+Filters Active Incidents: Uses addActiveQuery() to restrict the search to only open (active) incidents.
+Aggregates by Minimum Date: Finds the minimum (MIN) opened_at date, which represents the oldest record.
+Groups by Assignment Group: Groups the results by the assignment_group to get a separate result for each team.
+Iterates and Logs: Loops through the query results and logs the assignment group and the opening date of its oldest open incident.
+How to use
+This script is intended to be used in a server-side context within a ServiceNow instance. Common use cases include:
+Scheduled Job: Run this script on a regular schedule (e.g., daily) to generate a report on aging incidents.
+Script Include: Incorporate the logic into a reusable function within a Script Include, allowing other scripts to call it.
+
+Use code with caution.
+
+Installation
+As a Scheduled Job
+Navigate to System Definition > Scheduled Jobs.
+Click New and select Automatically run a script of your choosing.
+Name the job (e.g., Find Oldest Open Incidents).
+Set your desired frequency and time.
+Paste the script into the Run this script field.
+Save and activate the job.
+As a Script Include
+Navigate to System Definition > Script Includes.
+Click New.
+Name it (e.g., IncidentHelper).
+API Name: global.IncidentHelper
+
+
+Customization
+Change the output: Modify the gs.info() line to instead write to a custom log, send an email, or create a report.
+Refine the query: Add more addQuery() statements to filter incidents by other criteria, such as priority or category.
+Change the aggregate: Use MAX instead of MIN to find the newest incident in each group.
+Get incident details: To get the actual incident record (e.g., its number), you would need to perform a secondary GlideRecord query based on the aggregated data.
+Dependencies
+This script uses standard ServiceNow APIs (GlideAggregate, gs). No external libraries are required.

Core ServiceNow APIs/GlideAggregate/Find Oldest Open Incidents per Group/script.js

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+var ga = new GlideAggregate('incident');
+    ga.addActiveQuery();
+    ga.addAggregate('MIN', 'opened_at');
+    ga.groupBy('assignment_group');
+    ga.query();
+
+    while (ga.next()) {
+        var group = ga.assignment_group.getDisplayValue();
+        var oldestIncidentDate = ga.getAggregate('MIN', 'opened_at');
+        gs.info("Oldest open incident for " + group + " was created on: " + oldestIncidentDate);
+    }