Hacktoberfest2025 7th pull request

Server-Side Components/Inbound Actions/Create Problem from Email/InboundScript.js

@@ -0,0 +1,21 @@
+(function runAction(/*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) {
+  // Create Problem
+  var pro = new GlideRecord('problem');
+  pro.initialize();
+  pro.short_description = email.subject || "No Subject";
+  pro.description = email.body_text || "No Description Provided";
+  pro.caller_id = email.from;
+
+  // Set default values
+  pro.category = 'hardware';
+  pro.impact = 3;
+  pro.urgency = 3;
+
+  var problemID = pro.insert();
+  if (problemID){
+    current.problem_id = problemID;
+    current.update();
+  }
+
+})(current, event, email, logger, classifier);
+

Server-Side Components/Inbound Actions/Create Problem from Email/README.md

@@ -0,0 +1,13 @@
+Create Problem from Inbound Email Actions
+
+1. Create a Inbound Email Action for Problem record.
+2. Select the Target Table as Problem [problem].
+3. Select Action type as Record Action.
+4. In the When to run Tab select Type as "New", we can required roles as well.
+5. Add the required conditions -  "Subject -> contains -> Problem".
+6. Write the script in the Actions Tab.
+7. Glide the Problem Table and assign the short_description from the email subject else "No Subject".
+8. And assign the description from the email body_text else "No Description Provided".
+9. Assign the caller_id from the email.from.
+10. Set the default values such category, impact, urgency etc.
+11. Followed by it will create the Problem whenever an email subject contains the Problem.