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Merged
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Oct 22, 2025
Merged

Bulk Update Worknotes #2405

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Binary file added Client-Side Components/UI Pages/BulkUpdate Worknotes/List Button.png
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11 changes: 11 additions & 0 deletions Client-Side Components/UI Pages/BulkUpdate Worknotes/Readme.md
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Bulk Update Worknotes

Script Type: UI Action, Table: incident, List banner button: True, Client: True, Show update: True, OnClick: functionName()

Script Type: UI Page Category: General

Goal: To update the worknotes for multiple tickets in a single view

Walk through of code: So in the incident List view we do have a list banner button called "Bulk Updates" so that was the UI Action configured with the script which has used the GlideModel API to call the UI page which is responsible to get the multiple tickets and worknotes value and then update to the respective ticket and store in the worknotes in journal entry. For this the HTML part in the UI page is configured with two fields, one for the multiple list of tickets, and then the worknotes field, and one submit button to save that into the table.
And the Processing Script is used to get each ticket number and then check the valid tickets and query the respective table, and then update the worknotes of each respective ticket if it is valid. Otherwise, it won't update.
7 changes: 7 additions & 0 deletions Client-Side Components/UI Pages/BulkUpdate Worknotes/UI Action.js
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// Table: incident, List banner button: True, Client: True, Show update: True, OnClick: bulkupdate()

function bulkupdate() {
var modalT = new GlideModal("BulkUpdate", false, 1200);
modalT.setTitle("Bulk Update Worknotes");
modalT.render();
}
5 changes: 5 additions & 0 deletions Client-Side Components/UI Pages/BulkUpdate Worknotes/UI Page_ClientScript.js
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function bulkupdate() {
document.getElementById("spinner-btn").style.display = "block";
document.getElementById("submit-btn").style.display = "none";

}
91 changes: 91 additions & 0 deletions Client-Side Components/UI Pages/BulkUpdate Worknotes/UI Page_HTML.html
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<?xml version="1.0" encoding="utf-8" ?>
<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">
<j2:set var="jvar_hide_response_time" value="true" />
<html lang="en">

<head>
<meta charset="utf-8" />
<meta name="viewport" content="width=device-width, initial-scale=1" />

<link rel="stylesheet" href="https://cdn.jsdelivr.net/npm/bootstrap@5.3.3/dist/css/bootstrap.min.css" />
<link rel="stylesheet" href="https://cdn.datatables.net/1.13.7/css/dataTables.bootstrap5.min.css" />
<link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/twitter-bootstrap/5.3.0/css/bootstrap.min.css" />

<script src="https://cdn.jsdelivr.net/npm/bootstrap@5.3.3/dist/js/bootstrap.bundle.min.js"></script>

<script src="https://code.jquery.com/jquery-3.7.0.js"></script>
<script src="https://cdn.datatables.net/1.13.7/js/jquery.dataTables.min.js"></script>
<script src="https://cdn.datatables.net/1.13.7/js/dataTables.bootstrap5.min.js"></script>
</head>

<body>
<!-- Alert Message -->
<div id="primary-message" style="display:none;" class="alert alert-primary" role="alert">

</div>
<div id="error-message" style="display:none;" class="alert alert-danger" role="alert">
Error - An error has occurred when trying to update Work Notes.
</div>
<div id="warning-message-invalid-entry" style="display:none;" class="alert alert-warning" role="alert">
Warning - Invalid list of Incident Tickets or Work Note field. Please try again.
</div>
<div id="warning-message-invalid-tickets-valid-entry" style="display:none;" class="alert alert-warning" role="alert">

</div>

<!-- Bulk Update Work Notes Form -->
<div id="form-div" class="container mt-3">

<g:ui_form>
<div class="mb-3 mt-3">
<label class="text-lg" for="ticket_list">Incident Ticket List</label>
<input type="text" class="form-control text-sm" id="ticket_list" placeholder="Enter list of Incident Tickets, separated by commas. (Example: INC001001, INC001002, ...)" name="ticket_list" required="true" />
</div>
<div class="mb-3">
<label class="text-lg" for="work_note_to_apply">Work Note to Apply</label>
<textarea type="text" class="form-control text-sm" id="work_note_to_apply" placeholder="Enter work note to apply here." name="work_note_to_apply" required="true" rows="6" />
</div>
<div class="d-grid gap-2 col-6 mx-auto">
<button id="submit-btn" class="btn btn-primary btn-lg text-lg" onclick="bulkupdate()">Submit</button>
<button id="spinner-btn" style="display:none" class="btn btn-primary btn-lg text-lg" type="button" disabled="true">
<span class="spinner-border spinner-border-lg me-2" role="status" aria-hidden="true"></span>
Loading...
</button>
</div>
</g:ui_form>


</div>
</body>
<style>
textarea {
resize: none;
}

.text-lg {
//font-size: 1.125rem;
font-size: large;
line-height: 1.75rem;
}

.text-md {
//font-size: 1rem;
font-size: medium;
line-height: 1.5rem;
}

.text-sm {
//font-size: .75rem;
font-size: small;
line-height: 1rem;
}

.text-xs {
//font-size: .75rem;
font-size: smaller;
line-height: 1rem;
}
</style>

</html>
</j:jelly>
37 changes: 37 additions & 0 deletions Client-Side Components/UI Pages/BulkUpdate Worknotes/UI Page_ProcessingScript.js
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// gs.info("Ticket List :"+ticket_list);

// Sepetation of ticket based on the comma.
var ticketlist = ticket_list;
var formatted_ticket_list = ticketlist.split(/[ ,]+/).filter(Boolean);
var valid_ticket_list = [];
var invalid_ticket_list = [];


// Checks the first ten Incident ticket into an array which start with INC
for (var i = 0; i < formatted_ticket_list.length; i++) {
if (formatted_ticket_list[i].startsWith('INC')) {
if (formatted_ticket_list[i].length == 10)
valid_ticket_list.push(formatted_ticket_list[i]);
else {
invalid_ticket_list.push(formatted_ticket_list[i]);
}
} else {
invalid_ticket_list.push(formatted_ticket_list[i]);
}
}

// Looping into each ticket to update the worknotes based on the table
for (var k = 0; k < valid_ticket_list.length; k++) {
var gr_inc = new GlideRecordSecure('incident');
gr_inc.addQuery('number', valid_ticket_list[k]);
gr_inc.query();

if (gr_inc._next()) {
gr_inc['work_notes'] = work_note_to_apply;
gr_inc.update();
} else {
//If the ticket number was not found, add to Invalid Ticket List
invalid_ticket_list.push(valid_ticket_list[k]);
}
}

Binary file added Client-Side Components/UI Pages/BulkUpdate Worknotes/UIAction.png
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Binary file added Client-Side Components/UI Pages/BulkUpdate Worknotes/UIPage.png
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Binary file added Client-Side Components/UI Pages/BulkUpdate Worknotes/UIPageview.png
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