Set urgency to high when caller change

Client-Side Components/Client Scripts/Set Urgency to High onChange of caller field/Readme.md

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+VIP Caller — Auto-Set Urgency Client Script (ServiceNow)
+Overview
+
+This Client Script automatically sets the Urgency field to High (1) whenever a VIP caller is selected on a ServiceNow form.
+
+It also shows a field-level info message to notify the user why urgency was updated. The script ignores non-VIP callers, ensuring normal behavior for regular users.
+
+Features
+
+Automatically detects when a VIP caller is selected.
+
+Sets the Urgency field to High (1).
+
+Displays a field-level message below the urgency field ("Urgency automatically set to High because caller is VIP").
+
+Works dynamically every time the caller field changes.
+
+Compatible with Classic UI forms.
+
+Ensures non-VIP callers do not trigger urgency changes.
+
+Usage Instructions
+1. Create the Client Script
+
+Navigate to System Definition → Client Scripts.
+
+Click New to create a client script.
+
+2. Configure the Script
+
+Name: VIP Caller Urgency
+
+Table: incident 
+
+Type: onChange
+
+Field: caller_id
+
+Active: Checked

Client-Side Components/Client Scripts/Set Urgency to High onChange of caller field/Set Urgency to High when Caller Change.js

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+function onChange(control, oldValue, newValue, isLoading, isTemplate) {
+    if (isLoading || newValue === '') {
+        return;
+    }
+
+    g_form.getReference('caller_id', function(caller) {
+        if (caller.vip === true || caller.vip === 'true') {
+            g_form.setValue('urgency', '1');
+
+            if (g_form.showFieldMsg) {
+                g_form.showFieldMsg(
+                    'urgency',
+                    'Urgency automatically set to High because caller is VIP',
+                    'info',
+                    false
+                );
+            }
+        } else {
+            // Optional: Do nothing or reset urgency
+            // g_form.setValue('urgency', oldValue);
+        }
+    });
+}