Check incident having vip caller

Server-Side Components/Background Scripts/To check incidents having a VIP caller/01README.md

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+VIP Incident Report — ServiceNow Background Script
+Overview
+
+This background script retrieves all incidents where the caller is marked as VIP.
+It prints a log showing the incident number, caller name, short description, priority, and state.
+
+This is useful for monitoring VIP requests and quickly identifying high-priority incidents.
+
+How It Works
+
+Queries the Incident (incident) table for records where the caller’s vip field is true.
+
+Loops through all matching incidents.
+
+Retrieves the caller’s name dynamically using caller_id.
+
+Prints incident details to the system logs.
+
+How to Use
+
+Open Scripts - Background in your ServiceNow instance.
+
+Copy and paste the script.
+
+Run the script.
+
+Check the system logs to see all VIP incidents with the caller name displayed.
+
+Example Output
+Incidents with VIP Callers:
+Number: INC0012345 | Caller: John Doe | Short Description: Network issue | Priority: 1 | State: New
+Number: INC0012350 | Caller: Jane Smith | Short Description: Email not working | Priority: 2 | State: In Progress
+
+Notes
+
+Only incidents with a VIP caller will be retrieved.
+
+You can expand this script to include additional fields such as assignment_group or opened_at.
+
+Safe to run in production since it only reads data and prints logs; it does not modify any records.

Server-Side Components/Background Scripts/To check incidents having a VIP caller/VIP Caller List Script.js

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+var inc = new GlideRecord('incident');
+inc.addQuery('caller_id.vip', true); // Only VIP callers
+inc.query();
+
+gs.info("Incidents with VIP Callers:");
+while (inc.next()) {
+    var callerName = inc.caller_id.getDisplayValue(); // Get caller name
+    gs.info(
+        "Number: " + inc.number +
+        " | Caller: " + callerName +
+        " | Short Description: " + inc.short_description +
+        " | Priority: " + inc.priority +
+        " | State: " + inc.state
+    );
+}