Change approver Background Script

Server-Side Components/Background Scripts/Change Approver/ApprovalScript.js

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+var approval = new GlideRecord('sysapproval_approver');
+approval.addQuery('sysapproval', 'd2cdb552db252200a6a2b31be0b8f5ee');
+approval.query();
+
+if (approval.next()) {
+    // Set the new approver using the display name
+    approval.approver.setDisplayValue('Beth Anglin');
+    approval.update();
+
+    gs.info('Approver successfully updated to Beth Anglin for record: ' + approval.sysapproval);
+} else {
+    gs.warn('No approval record found for sys_id: d2cdb552db252200a6a2b31be0b8f5ee');
+}

Server-Side Components/Background Scripts/Change Approver/ApprovalScript_Description.md

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+Change Approver for Any Record — ServiceNow Background Script
+Overview
+
+This ServiceNow background script allows you to update the approver for any record that has an approval triggered.
+It’s useful for quickly correcting approvals during testing, troubleshooting workflows, or reassigning approvals in your instance.
+
+How It Works
+
+The script queries the sysapproval_approver table for a specific parent record (like a Change Request, Catalog Request, etc.).
+
+Once the approval record is found, it updates the approver field with the new user you specify.
+
+If no matching approval record exists, the script logs a warning.
+
+How to Use
+
+Open Scripts - Background in your ServiceNow instance.
+
+Copy and paste the script.
+
+Replace the placeholders:
+
+'d2cdb552db252200a6a2b31be0b8f5ee' → the sys_id of the parent record for which approval is triggered.
+
+'Beth Anglin' → the display name of the new approver.
+
+Run the script.
+
+Check the system logs to confirm the approver has been updated.
+
+Example Output
+Approver successfully updated to Beth Anglin for record: d2cdb552db252200a6a2b31be0b8f5ee
+
+
+or if no record is found:
+
+No approval record found for sys_id: d2cdb552db252200a6a2b31be0b8f5ee
+
+Notes
+
+Make sure you are using the sys_id of the parent record, not the sys_id of the approval record itself.
+
+This script is safe for testing and minor corrections, but always verify in a non-production environment before running in production.
+
+You can reuse this script for different records simply by updating the sys_id and approver name.
+
+If you want to assign a new approver name, ensure the user exists in the sys_user table. Only users present in the system will display correctly in the approver field; otherwise, the field will appear (empty).