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PR Description:

The Cross-Table Dependency Analyzer is a custom ServiceNow solution designed to dynamically detect and analyze dependencies across multiple tables such as Incidents, Problems, Changes, and Configuration Items (CIs). This tool ensures that updates to one record do not inadvertently impact related records across the system, providing better visibility, risk mitigation, and proactive management.

Unlike out-of-the-box (OOB) impact analysis, this solution is fully customizable, real-time, and developer-driven, making it suitable for organizations with complex IT processes or interdependent services.

Pull Request Checklist

Overview

  • Put an x inside of the square brackets to check each item.
  • I have read and understood the CONTRIBUTING.md guidelines
  • My pull request has a descriptive title that accurately reflects the changes and the description has been filled in above.
  • I've included only files relevant to the changes described in the PR title and description
  • I've created a new branch in my forked repository for this contribution

Code Quality

  • My code is relevant to ServiceNow developers
  • My code snippets expand meaningfully on official ServiceNow documentation (if applicable)
  • I've disclosed use of ES2021 features (if applicable)
  • I've tested my code snippets in a ServiceNow environment (where possible)

Repository Structure Compliance

  • I've placed my code snippet(s) in one of the required top-level categories:
    • Core ServiceNow APIs/
    • Server-Side Components/
    • Client-Side Components/
    • Modern Development/
    • Integration/
    • Specialized Areas/
  • I've used appropriate sub-categories within the top-level categories
  • Each code snippet has its own folder with a descriptive name

Documentation

  • I've included a README.md file for each code snippet
  • The README.md includes:
    • Description of the code snippet functionality
    • Usage instructions or examples
    • Any prerequisites or dependencies
    • (Optional) Screenshots or diagrams if helpful

Restrictions

  • My PR does not include XML exports of ServiceNow records
  • My PR does not contain sensitive information (passwords, API keys, tokens)
  • My PR does not include changes that fall outside the described scope

This tool dynamically identifies dependencies across multiple ServiceNow tables such as Incidents, Problems, Changes, and CMDB CIs, and alerts users or teams if a record update might impact other related records.

Unlike OOB impact analysis, this is dynamic, real-time, and customizable for any relationships your organization cares about.
@earlduque earlduque self-assigned this Oct 18, 2025
@earlduque earlduque merged commit 2f4ee53 into ServiceNowDevProgram:main Oct 18, 2025
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@earlduque
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Lgtm

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2 participants