Incident Sentiment Detector (No AI, Pure JavaScript)

Client-Side Components/Catalog Client Script/Incident Sentiment Detector (Using Simple Word Matching, No AI)/SentimentAnalyzer.js

@@ -0,0 +1,16 @@
+var SentimentAnalyzer = Class.create();
+SentimentAnalyzer.prototype = Object.extendsObject(AbstractAjaxProcessor, {
+    getSentiment: function() {
+        var text = (this.getParameter('sysparm_text') || '').toLowerCase();
+        var positive = ['thanks', 'great', 'resolved', 'appreciate'];
+        var negative = ['issue', 'error', 'not working', 'fail', 'problem'];
+
+        var score = 0;
+        positive.forEach(function(word) { if (text.includes(word)) score++; });
+        negative.forEach(function(word) { if (text.includes(word)) score--; });
+
+        if (score > 0) return 'Positive';
+        if (score < 0) return 'Negative';
+        return 'Neutral';
+    }
+});

Client-Side Components/Catalog Client Script/Incident Sentiment Detector (Using Simple Word Matching, No AI)/onChangeClientscript.js

@@ -0,0 +1,11 @@
+function onChange(control, oldValue, newValue, isLoading) {
+    if (isLoading || !newValue) return;
+
+    var ga = new GlideAjax('SentimentAnalyzer');
+    ga.addParam('sysparm_name', 'getSentiment');
+    ga.addParam('sysparm_text', newValue);
+    ga.getXMLAnswer(function(sentiment) {
+        g_form.addInfoMessage('Sentiment: ' + sentiment);
+        g_form.setValue('u_sentiment', sentiment);
+    });
+}

Client-Side Components/Catalog Client Script/Incident Sentiment Detector (Using Simple Word Matching, No AI)/readme.md

@@ -0,0 +1,31 @@
+Incident Sentiment Detector (No AI, Pure JavaScript)
+
+A lightweight ServiceNow utility that detects sentiment (Positive / Negative / Neutral) of an Incident’s short description or comments using simple keyword matching — no AI APIs or external libraries required.
+
+Useful for support teams to auto-tag sentiment and analyze user frustration or satisfaction trends without expensive integrations.
+
+🚀 Features
+
+✅ Detects sentiment directly inside ServiceNow
+✅ Works without external APIs or ML models
+✅ Instant classification on form update
+✅ Adds detected sentiment to a custom field (u_sentiment)
+✅ Simple to extend — just add more positive/negative keywords
+
+🧩 Architecture Overview
+
+The solution consists of two main scripts:
+
+Component	Type	Purpose
+SentimentAnalyzer	Script Include	Processes text and returns sentiment
+Client Script (onChange)	Client Script	Calls SentimentAnalyzer via GlideAjax on short description change
+🧱 Setup Instructions
+1️⃣ Create Custom Field
+
+Create a new field on the Incident table:
+
+Name: u_sentiment
+
+Type: Choice
+
+Choices: Positive, Neutral, Negative

Server-Side Components/Business Rules/Currency conversion to USD/currenct_Converstion_to_USD.js

@@ -4,7 +4,7 @@
     var currencyCode = current.budget_currency ? current.budget_currency.toString().substring(0, 3) : '';
 
     // Convert the annual budget value to a float
-    var amount = parseFloat(current.annual_budget);
+    var amount = parseFloat(current.annual_budget);//annual_budget is filed where we can enter amount
 
     // Validate input: If currency code is missing or amount is not a valid number, clear the USD field and exit
     if (!currencyCode || isNaN(amount)) {

Server-Side Components/Business Rules/Currency conversion to USD/readme.md

@@ -6,7 +6,7 @@ Validation: Ensures both the currency code and amount are valid before proceedin
 Currency Check: If the currency is already USD, it bypasses conversion.
 Exchange Rate Lookup: Retrieves the most recent exchange rates for both the source currency and USD.
 Conversion Logic: Applies the formula
-USD Amount=(Original AmountSource Rate)×USD Rate\text{USD Amount} = \left(\frac{\text{Original Amount}}{\text{Source Rate}}\right) \times \text{USD Rate}USD Amount=(Source RateOriginal Amount​)×USD Rate
+USD Amount=(Original AmountSource Rate)×USD Rate\text{USD Amount} = \left(\frac{\text{Original Amount}}{\text{Source Rate}}\right) \times \text{USD Rate}USD Amount=(Source RateOriginal Amount​)×USD Rate.
 Error Handling: Clears the USD field if any required data is missing or invalid.
 
 This script ensures accurate and up-to-date currency conversion for budgeting purposes and is well-commented for maintainability and clarity.