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PR Description:

Auto-Add "manager" to Watch List Based on Caller Department.

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@rohi-v rohi-v self-assigned this Oct 17, 2025
@@ -0,0 +1,16 @@
function onChange(control, oldValue, newValue, isLoading) {
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  • When a caller is changed or cleared before save, the old user department manager should be removed from watchlist.

// Fetch department managers
var dept = new GlideRecord('cmn_department');
if (dept.get(userGR.department)) {
if (dept.manager)
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Department table doesn't have manager field OOTB.

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2 participants