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@Indra-kolge Indra-kolge commented Oct 17, 2025

PR Description:

To Provide UI action button on the parent case to close all the associated child cases.
Note: This functionality is not OOB. I've verified on the PDI and the instance.

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@rohi-v rohi-v self-assigned this Oct 17, 2025
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rohi-v commented Oct 17, 2025

Hi @Indra-kolge

Thank you for the contribution

  • Please rename gr with something relevant variable name.
  • Remove the note from the readme file.
  • Also show the info message only if related child cases are closed and not everytime the button is clicked.

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rohi-v commented Oct 17, 2025

Small enhancement: I would also suggest adding more conditions to the ui action to only show when there are child cases related. you can implement this as part of your next PR.

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Hi @rohi-v

I've updated the script and Readme file to cover all the suggestions,

Thanks!!

@rohi-v rohi-v merged commit 81d7759 into ServiceNowDevProgram:main Oct 17, 2025
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rohi-v commented Oct 17, 2025

Looks Good, Thank you for your contribution

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2 participants