Auto-Assign tickets to users of group based on workload

Server-Side Components/Business Rules/Auto-Assign Tickets based on workload/README.md

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+This functionality automatically assigns newly created or updated tickets to the most available user within the assigned group, based on their current workload.
+
+When a ticket is assigned to a group, the system evaluates all active members of that group, calculates the number of open or active tasks each member currently owns, and assigns the ticket to the user with the least workload. This ensures fair and efficient distribution of tasks across team members, helping prevent overload on specific users and improving overall response time.

Server-Side Components/Business Rules/Auto-Assign Tickets based on workload/WorkLoad_Balancer.js

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+(function executeRule(current, previous /*null when async*/) {
+
+	// Add your code here
+	if (!current.assignment_group || current.assigned_to)
+        return;
+
+    var userWorkload = {};
+    var grp = current.assignment_group;
+    var grMember = new GlideRecord('sys_user_grmember');
+    grMember.addQuery('group', grp);
+    grMember.query();
+    while (grMember.next()) {
+        var userId = grMember.user.toString();
+        var inc = new GlideAggregate('incident');
+        inc.addAggregate('COUNT');
+        inc.addQuery('assigned_to', userId);
+        inc.addQuery('state', 'NOT IN', '6,7'); // not resolved or closed
+        inc.query();
+
+        if (inc.next()) {
+            userWorkload[userId] = parseInt(inc.getAggregate('COUNT'), 10);
+        } else {
+            userWorkload[userId] = 0;
+        }
+    }
+
+    // Find user with minimum workload
+    var minUser = null;
+    var minCount = Number.MAX_VALUE;
+    for (var u in userWorkload) {
+        if (userWorkload[u] < minCount) {
+            minCount = userWorkload[u];
+            minUser = u;
+        }
+    }
+
+    if (minUser) {
+        current.assigned_to = minUser;
+        gs.info('Auto-assigned incident to user: ' + minUser);
+    }
+
+})(current, previous);