Smart Field Suggestions Based on Keyword

[Sriharsha19]

PR Description:

This pull request introduces a client script that automatically suggests and fills in the correct Category, Subcategory, and Priority fields on the Incident form based on keywords in the description. So ,When someone types a short description, the script looks for keywords and suggests the best values for these fields. The user can accept or ignore these suggestions.

This helps make sure incidents are categorized correctly and faster. It uses ServiceNow's built-in tools .
This Script avoids complicated or risky methods and follows best practices, so it works well for real ServiceNow users.

Pull Request Checklist

Overview

• Put an x inside of the square brackets to check each item.
• I have read and understood the CONTRIBUTING.md guidelines
• My pull request has a descriptive title that accurately reflects the changes and the description has been filled in above.
• I've included only files relevant to the changes described in the PR title and description
• I've created a new branch in my forked repository for this contribution

Code Quality

• My code is relevant to ServiceNow developers
• My code snippets expand meaningfully on official ServiceNow documentation (if applicable)
• I've disclosed use of ES2021 features (if applicable)
• I've tested my code snippets in a ServiceNow environment (where possible)

Repository Structure Compliance

• I've placed my code snippet(s) in one of the required top-level categories:
  • Core ServiceNow APIs/
  • Server-Side Components/
  • Client-Side Components/
  • Modern Development/
  • Integration/
  • Specialized Areas/
• I've used appropriate sub-categories within the top-level categories
• Each code snippet has its own folder with a descriptive name

Documentation

• I've included a README.md file for each code snippet
• The README.md includes:
  • Description of the code snippet functionality
  • Usage instructions or examples
  • Any prerequisites or dependencies
  • (Optional) Screenshots or diagrams if helpful

Restrictions

• My PR does not include XML exports of ServiceNow records
• My PR does not contain sensitive information (passwords, API keys, tokens)
• My PR does not include changes that fall outside the described scope

Visual Proof

[ravichandra1998g]

Hello @Sriharsha19

Can you add a description to this PR?

[Sriharsha19]

Hi @ravichandra1998g , Added the Description to the PR .Please review it and let me know if any further changes are needed.
Thank you for your time .

[ravichandra1998g]

looks good. Thank you for submitting!