Problem Creation

DepartmentFilter.js

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+var getSameDeptUsers = Class.create();
+getSameDeptUsers.prototype = {
+    initialize: function() {},
+    getSameDept: function() {
+        var user = gs.getUser().getDepartmentID();
+        var d = new GlideRecord('sys_user');
+        d.addQuery('department', user);
+        d.query();
+
+        var str = "";
+        while (d.next()) {
+            str = str + "," + d.sys_id;
+        }
+        return 'sys_idIN' + str;
+
+    },
+
+    type: 'getSameDeptUsers'
+};

Server-Side Components/Script Includes/ProblemCreation/CreateProblem.js

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+
+ 	(function executeRule(current, previous /*null when async*/) {
+
+        // Add your code here
+if(current.category == 'hardware'){
+        var gr=new GlideRecord('problem');
+        gr.initialize();
+        gr.short_description=current.short_description;
+        gr.category=current.category;
+        gr.impact=current.impact;
+        gr.urgency=current.urgency;
+        gr.insert();
+
+}
+})(current, previous);

Server-Side Components/Script Includes/ProblemCreation/README.md

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+This script is a ServiceNow Business Rule that automatically creates a Problem record whenever an Incident is created with the category set to "hardware".
+It helps in ensuring that hardware-related incidents are tracked and analyzed properly through Problem Management.