Fix Corrupted Catalog Item References in RITMs

Specialized Areas/Fix scripts/Fix Corrupted Catalog Item References in RITMs/README.md

@@ -0,0 +1,6 @@
+This script is designed to fix "Requested Items" (sc_req_item) records that have a missing catalog item (cat_item) reference.
+The purpose of this script in ServiceNow is to correct data inconsistencies in the Requested Items (sc_req_item) table by 
+identifying and updating records that are missing a reference to their associated catalog item (cat_item). Specifically, it searches for RITM records where the cat_item field is null,
+which typically indicates an incomplete or improperly imported record. For each of these, the script attempts to find a matching catalog item in the sc_cat_item table by comparing the RITM's short_description to the catalog item's name.
+If a match is found, the script updates the RITM to reference the correct catalog item and keeps a count of how many records were fixed. This automated cleanup helps restore proper data relationships between requested items and their catalog definitions, 
+which is important for reporting, workflows, and overall data integrity in the ServiceNow instance.

Specialized Areas/Fix scripts/Fix Corrupted Catalog Item References in RITMs/script.js

@@ -0,0 +1,23 @@
+var ritm = new GlideRecord('sc_req_item');
+ritm.addNullQuery('cat_item'); // Missing reference
+ritm.query();
+
+var count = 0;
+while (ritm.next()) {
+    var matchedItem = findCatItemByName(ritm.short_description);
+    if (matchedItem) {
+        ritm.cat_item = matchedItem.sys_id;
+        ritm.update();
+        count++;
+    }
+}
+
+function findCatItemByName(name) {
+    var item = new GlideRecord('sc_cat_item');
+    item.addQuery('name', name);
+    item.setLimit(1);
+    item.query();
+    return item.next() ? item : null;
+}
+
+gs.info('Fixed RITMs with missing catalog item: ' + count);