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@durgeshservicenow-hub durgeshservicenow-hub commented Oct 6, 2025

PR Description:

JSON Mapping for Incident Creation

When we got the JSON payload (Object/Array of Object) for Incident creation with dynamic fields. You need a reusable script to create an Incident without hardcoding fields.

##Example

`// Usage with a single object
var singlePayload = '{"short_description":"System Down","caller_id":"durgesh1@example.com","priority":1,"assignment_group":"IT Support"}';
createIncidentsFromJSON(singlePayload);

// Usage with an array of objects
var arrayPayload = '[{"short_description":"System Down","caller_id":"durgesh2@example.com","priority":1,"assignment_group":"IT Support"}, {"short_description":"Email Issue","caller_id":"durgesh3@example.com","priority":2,"assignment_group":"IT Support"}]';
createIncidentsFromJSON(arrayPayload);'

Pull Request Checklist

Overview

  • I have read and understood the CONTRIBUTING.md guidelines
  • My pull request has a descriptive title that accurately reflects the changes
  • I've included only files relevant to the changes described in the PR title and description
  • I've created a new branch in my forked repository for this contribution

Code Quality

  • My code is relevant to ServiceNow developers
  • My code snippets expand meaningfully on official ServiceNow documentation (if applicable)
  • I've disclosed use of ES2021 features (if applicable)
  • I've tested my code snippets in a ServiceNow environment (where possible)

Repository Structure Compliance

  • I've placed my code snippet(s) in one of the required top-level categories:
    • Core ServiceNow APIs/
    • Server-Side Components/
    • Client-Side Components/
    • Modern Development/
    • Integration/
    • Specialized Areas/
  • I've used appropriate sub-categories within the top-level categories
  • Each code snippet has its own folder with a descriptive name

Documentation

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  • The README.md includes:
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  • My PR does not include XML exports of ServiceNow records
  • My PR does not contain sensitive information (passwords, API keys, tokens)
  • My PR does not include changes that fall outside the described scope

@rohi-v rohi-v self-assigned this Oct 6, 2025
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@ravichandra1998g ravichandra1998g left a comment

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looks good!

@ravichandra1998g ravichandra1998g merged commit a6ec3f5 into ServiceNowDevProgram:main Oct 6, 2025
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3 participants