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PR Description: We want to dynamically calculate the number of open incidents for each priority level (1 - Critical, 2 - High, 3 - Moderate, 4 - Low) using server-side scripting. This script uses GlideAggregate to count the number of open incidents per priority dynamically. Useful for dashboards, automated scripts, or business rules.

Pull Request Checklist

Overview

  • I have read and understood the CONTRIBUTING.md guidelines
  • My pull request has a descriptive title that accurately reflects the changes
  • I've included only files relevant to the changes described in the PR title and description
  • I've created a new branch in my forked repository for this contribution

Code Quality

  • My code is relevant to ServiceNow developers
  • My code snippets expand meaningfully on official ServiceNow documentation (if applicable)
  • I've disclosed use of ES2021 features (if applicable)
  • I've tested my code snippets in a ServiceNow environment (where possible)

Repository Structure Compliance

  • I've placed my code snippet(s) in one of the required top-level categories:
    • Core ServiceNow APIs/
    • Server-Side Components/
    • Client-Side Components/
    • Modern Development/
    • Integration/
    • Specialized Areas/
  • I've used appropriate sub-categories within the top-level categories
  • Each code snippet has its own folder with a descriptive name

Documentation

  • I've included a README.md file for each code snippet
  • The README.md includes:
    • Description of the code snippet functionality
    • Usage instructions or examples
    • Any prerequisites or dependencies
    • (Optional) Screenshots or diagrams if helpful

Restrictions

  • My PR does not include XML exports of ServiceNow records
  • My PR does not contain sensitive information (passwords, API keys, tokens)
  • My PR does not include changes that fall outside the described scope

@mskoddow mskoddow self-assigned this Oct 5, 2025
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@mskoddow mskoddow left a comment

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Script looks good (I like the IIFE pattern!!), however your readme file is too vague. Please extend it by using correct markdown syntax so we get real headlines and paragraphs (refer to https://www.markdownguide.org/basic-syntax/).
Then I will approve the PR.
Looking forward to your changes!

@bhavyaa30
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Script looks good (I like the IIFE pattern!!), however your readme file is too vague. Please extend it by using correct markdown syntax so we get real headlines and paragraphs (refer to https://www.markdownguide.org/basic-syntax/). Then I will approve the PR. Looking forward to your changes!

Sure, Will do the required changes

@bhavyaa30
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I made the changes, Please have a look.

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Thanks for the modification. It's now better understandable!

@mskoddow mskoddow merged commit 55d8b4b into ServiceNowDevProgram:main Oct 5, 2025
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mskoddow commented Oct 5, 2025

Appreciate your submission and hope you stay active throughout Hacktoberfest.

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2 participants