Incident creation

Server-Side Components/Background Scripts/Copy table fields from one table to another/IncidentToChange.js

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+var incidentGR = new GlideRecord('incident');
+
+// Replace with actual incident number or sys_id
+if (incidentGR.get('number', 'INC0010001')) {  // any incident
+    var changeGR = new GlideRecord('change_request');
+    changeGR.initialize();
+
+    // Copy relevant fields from incident to change request
+    changeGR.short_description = 'Change for Incident: ' + incidentGR.short_description;
+    changeGR.description = incidentGR.description;
+    changeGR.priority = incidentGR.priority;
+    changeGR.impact = incidentGR.impact;
+    changeGR.urgency = incidentGR.urgency;
+    changeGR.category = incidentGR.category;
+    changeGR.caller_id = incidentGR.caller_id;
+    changeGR.cmdb_ci = incidentGR.cmdb_ci; // If CI is linked
+    changeGR.assignment_group = incidentGR.assignment_group;
+    changeGR.assigned_to = incidentGR.assigned_to;
+
+    // Insert the new change request
+    var newChangeID = changeGR.insert();
+    gs.info('New Change Request created with sys_id: ' + newChangeID);
+} else {
+    gs.info('Incident not found');
+}

Server-Side Components/Background Scripts/Incident Creation/Readme.md

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+# Create Priority 1 Incident in ServiceNow
+
+This script is designed to create a **Priority 1 incident** in ServiceNow using the GlideRecord API. It can be used in a Script Include, Business Rule, or Background Script to automate the creation of critical incidents.
+
+## 📝 Script Purpose
+
+The script programmatically creates a new incident record with high urgency and impact, ensuring it is classified as Priority 1. It sets essential fields such as short description, category, and caller information.
+
+## ✅ Key Features
+
+- Initializes a new incident record.
+- Sets the following fields:
+  - `short_description`: Brief summary of the incident.
+  - `description`: Detailed explanation of the issue.
+  - `priority`: Set to `1` (Critical).
+  - `impact`: Set to `1` (High).
+  - `urgency`: Set to `1` (High).
+  - `caller_id`: Automatically assigned to the current user.
+  - `category`: Example category set to `'network'`.
+- Inserts the incident record into the database.
+- Logs the newly created incident's sys_id.
+
+## 🚀 Usage
+
+This script can be placed in:
+- A **Script Include** to be called programmatically.
+- A **Business Rule** to trigger incident creation based on conditions.
+- A **Background Script** for manual execution.
+
+## 📌 Example
+
+
+var incidentGR = new GlideRecord('incident');
+incidentGR.initialize();
+incidentGR.short_description = 'Critical Incident - Immediate Attention Required';
+incidentGR.description = 'This is a Priority 1 incident created via script.';
+incidentGR.priority = 1;
+incidentGR.impact = 1;
+incidentGR.urgency = 1;
+incidentGR.caller_id = gs.getUserID();
+incidentGR.category = 'network';
+var newIncidentID = incidentGR.insert();
+gs.info('New Incident created with ID: ' + newIncidentID);

Server-Side Components/Background Scripts/Incident Creation/Scripts.js

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+// This script can be used in a Script Include or Business Rule
+var incidentGR = new GlideRecord('incident');
+incidentGR.initialize();
+
+incidentGR.short_description = 'Critical Incident - Immediate Attention Required';
+incidentGR.description = 'This is a Priority 1 incident created via script.';
+incidentGR.priority = 1; // Priority 1
+incidentGR.impact = 1;   // High impact
+incidentGR.urgency = 1;  // High urgency
+incidentGR.caller_id = gs.getUserID(); // Sets the current user as the caller
+incidentGR.category = 'network'; // Example category
+
+// Insert the new record into the database
+var newIncidentID = incidentGR.insert();
+gs.info('New Incident created with ID: ' + newIncidentID);