Update incident

Background Scripts/CreateIncident.js

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+
+var gr = new GlideRecord('incident');
+gr.initialize();
+gr.short_description = 'New Incident';
+gr.description = 'This is a new incident created by a background script.';
+gr.insert();
+gs.log('New incident created with sys_id: ' + gr.sys_id);

Background Scripts/Delete Closed Incident/DeleteIncident.js

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+var gr = new GlideRecord('incident');
+gr.addQuery('state', '7'); 
+gr.query();
+var count = 0;
+while (gr.next()) {
+  gr.deleteRecord();
+  count++;
+}

Background Scripts/Delete Closed Incident/readme.md

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+Delete All those incident which are closed so this snippet is basically for that

Background Scripts/Get Current Month/CurrentMonth.js

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+var currentDate = new GlideDate();
+var monthNumber = currentDate.getMonth();
+var monthNames = [
+  "Jan", "Feb", "Mar", "Apr", "May", "June",
+  "July", "Aug", "Sept", "OCT", "Nov", "Dec"
+];
+
+var monthName = monthNames[monthNumber - 1]; 
+gs.log(monthName);

Background Scripts/Get Current Month/readme.md

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+Code Snippets is just to get the current month name

Background Scripts/GetAllActiveIncident

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+var op = new GlideRecord('incident');
+op.addActiveQuery();
+op.query();
+while(op.next())
+{
+gs.log('Incident Number :'+op.number);
+gs.log('Incident Description : '+op.short_description);
+}

Background Scripts/Update Incident/UpdateIncident.js

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+var gr = new GlideRecord('incident');
+gr.addQuery('state', '1'); 
+gr.query();
+while (gr.next()) {
+  gr.priority = '2'; 
+  gr.update();
+}

Background Scripts/UpdatePriorityBasedOnImpact.js

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+
+var gr = new GlideRecord('incident');
+gr.addQuery('active', true);
+gr.addQuery('impact', '2'); 
+gr.query();
+while (gr.next()) {
+
+  if (gr.impact == '2') {
+    gr.priority = '1'; 
+  } else {
+    gr.priority = '2'; 
+  }
+  gr.update();
+}
+

Client Scripts/FlashEmptyField

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+function onLoad() {
+    // Get the field element
+    var field = g_form.getControl('short_description');
+
+    // Check if the field is empty
+    if (g_form.getValue('short_description').trim() === '') {
+        // Apply CSS style to flash the field
+        field.style.backgroundColor = 'red';
+
+        // Set a timeout to reset the background color after a few seconds
+        setTimeout(function() {
+            field.style.backgroundColor = '';
+        }, 2000); // Change '2000' to set the duration in milliseconds
+    }
+}

Client Scripts/PreventFutureDateSelection

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+function onChange(control, oldValue, newValue, isLoading) {
+    if (isLoading || newValue == '') {
+        return;
+    }
+
+    var selectedDate = new GlideDate(newValue);
+    var currentDate = new GlideDate();
+
+    if (selectedDate > currentDate) {
+        g_form.clearValue('your_date_field'); // Replace 'your_date_field' with the actual field name
+        alert('Future dates are not allowed.');
+    }
+}

GlideRecord/CheckNewRecord

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+var gr = new GlideRecord('incident');
+
+
+if (gr.isNewRecord()) {
+    gs.log("This is a new incident record.");
+} else {
+    gs.log("This is an existing incident record.");
+}
+gr.addQuery('active', true); 
+gr.query();
+
+while (gr.next()) {
+
+    gs.log('Incident Number: ' + gr.number);
+    gs.log('Short Description: ' + gr.short_description);
+}

UI Actions/OpenGooglePage

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+(function executeUIAction(current, parent) {
+    var url = "https://www.google.com";
+    var openInNewTab = true;
+
+    if (openInNewTab) {
+        var win = window.open(url, "_blank");
+        win.focus();
+    } else {
+        window.location.href = url;
+    }
+})(current, current);

Updating Incident

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+var incidentGR = new GlideRecord('incident');
+
+// Replace 'INC0010001' with the actual incident number or use a query to find it
+if (incidentGR.get('number', 'INC0010001')) {
+    incidentGR.short_description = 'Updated short description for Priority 1 incident';
+    incidentGR.update();
+} else {
+    gs.info('Incident not found');
+}