Edit Last Work Notes / Additional Comments

Client-Side Components/UI Pages/Edit Last WorkNotes/README.md

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+Edit Last Entered Work Notes/Additional comments
+
+This UI action is built specifically to edit the last entered work notes/ additional comments by the user in incident form or it can modified for any table which support this journal fields.
+
+There is some restriction around journal fields/ work notes as user cannot edit or adjust the work notes/additional comments that they entered. If they wish to edit it, I have introduced a new
+UI action which calls the UI pages which will automatically populates the last entered work notes/comments and user can adjust and submit it.

Client-Side Components/UI Pages/Edit Last WorkNotes/UIaction.js

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+function openEditLastCommentModal() {
+    var dialog = new GlideModal("edit_worknotes_comments_inc");
+    dialog.setTitle('Edit Last WorkNotes/Additional Comments');
+    dialog.setPreference('incid', g_form.getUniqueValue());	      	
+    dialog.setWidth(550);
+    dialog.render();
+}

Client-Side Components/UI Pages/Edit Last WorkNotes/scriptinclude.js

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+var UpdateCommentsworkNotes = Class.create();
+UpdateCommentsworkNotes.prototype = Object.extendsObject(AbstractAjaxProcessor, {
+
+    getIncLastWorknotes: function() {
+        var recordId = this.getParameter('sysparm_id');
+        // Check if the record ID is provided and is not null or undefined
+        if (!recordId) {
+            gs.error("UpdateINCworkNotes.getIncLastWorknotes: No record ID (sysparm_id) provided.");
+            return '';
+        }
+
+        var grJournal = new GlideRecord("sys_journal_field");
+        grJournal.addEncodedQuery("element_id=" + recordId + "^element=comments^ORelement=work_notes");
+        grJournal.orderByDesc('sys_created_on');
+        grJournal.setLimit(1);
+        grJournal.query();
+
+        if (grJournal.next()) {
+            return grJournal.getValue('value');
+        }
+
+        return '';
+    },
+
+    updateCommentsLatest: function() {
+        var recordId = this.getParameter('sysparm_id');
+        var newComment = this.getParameter('sysparm_newcomment');
+        // Validate input parameters
+        if (!recordId || !newComment) {
+            gs.error("UpdateINCworkNotes.updateCommentsLatest: Missing required parameters (sysparm_id or sysparm_newcomment).");
+            return "failure: Missing parameters.";
+        }
+
+        // Update the latest journal entry for the incident
+        var grJournal = new GlideRecord("sys_journal_field");
+        grJournal.addEncodedQuery("element_id=" + recordId + "^element=comments^ORelement=work_notes");
+        grJournal.orderByDesc('sys_created_on');
+        grJournal.setLimit(1);
+        grJournal.query();
+
+        if (grJournal.next()) {
+            grJournal.setValue('value', newComment);
+            grJournal.update();
+        } else {
+            // Log if no journal field was found to update
+            gs.warn("UpdateINCworkNotes.updateCommentsLatest: No latest journal entry found for record ID: " + recordId);
+        }
+
+        var grAudit = new GlideRecord("sys_audit");
+        grAudit.addEncodedQuery("documentkey=" + recordId + "^fieldname=comments^ORfieldname=work_notes");
+        grAudit.orderByDesc('sys_created_on');
+        grAudit.setLimit(1);
+        grAudit.query();
+
+        if (grAudit.next()) {
+            grAudit.setValue('newvalue', newComment);
+            grAudit.setValue('oldvalue', '');
+            grAudit.update();
+        } else {
+            gs.warn("UpdateINCworkNotes.updateCommentsLatest: No latest audit entry found for record ID: " + recordId);
+        }
+
+        var grHistorySet = new GlideRecord("sys_history_set");
+        grHistorySet.addQuery("id", recordId);
+        grHistorySet.setLimit(1);
+        grHistorySet.query();
+
+        if (grHistorySet.next()) {
+            grHistorySet.deleteRecord();
+        }
+    },
+
+    type: 'UpdateCommentsworkNotes'
+});

Client-Side Components/UI Pages/Edit Last WorkNotes/uipage_client.html

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+<?xml version="1.0" encoding="utf-8" ?>
+<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">
+    <div style="display:flex; flex-direction:column;">
+        <textarea id='commenttext' style="width:100%; margin-bottom:10px" name="w3review" rows="4" cols="50"></textarea>
+        <g:dialog_buttons_ok_cancel ok_text="${gs.getMessage('Submit')}" ok_title="${gs.getMessage('Submit')}" ok="return submitComment();" ok_style_class="btn btn-primary" cancel_text="${gs.getMessage('Cancel')}" cancel_title="${gs.getMessage('Cancel')}" cancel="return closeDialog(); disable" />
+    </div>
+</j:jelly>

Client-Side Components/UI Pages/Edit Last WorkNotes/uipage_clientcode.js

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+fetchLastComment();
+
+function closeDialog() {
+    GlideDialogWindow.get().destroy();
+    return false;
+}
+
+function fetchLastComment() {
+    var dialogWindow = GlideDialogWindow.get();
+    var incidentSysId = dialogWindow.getPreference('incid');
+    var glideAjax = new GlideAjax('UpdateINCworkNotes');
+    glideAjax.addParam('sysparm_name', 'getIncLastWorknotes');
+    glideAjax.addParam('sysparm_id', incidentSysId);
+    glideAjax.getXMLAnswer(setCommentFieldValue);
+}
+
+function setCommentFieldValue(answer) {
+    var commentField = document.getElementById('commenttext');
+    if (commentField) {
+        commentField.value = answer || '';
+    }
+}
+
+function submitComment() {
+    var dialogWindow = GlideDialogWindow.get();
+    var incidentSysId = dialogWindow.getPreference('incid');
+    var newCommentText = document.getElementById('commenttext').value;
+
+    var glideAjax = new GlideAjax('UpdateINCworkNotes');
+    glideAjax.addParam('sysparm_name', 'updateCommentsLatest');
+    glideAjax.addParam('sysparm_id', incidentSysId);
+    glideAjax.addParam('sysparm_newcomment', newCommentText);
+
+    glideAjax.getXMLAnswer(handleSuccessfulSubmit);
+    closeDialog();
+}
+
+function handleSuccessfulSubmit(answer) {
+    window.location.reload();
+}