README.md

Author: srikanthroyal932-cmyk

Server-Side Components/Inbound Actions/Create Problem from Email/README.md

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+Create Problem from Inbound Email Actions
+
+1. Create a Inbound Email Action for Problem record.
+2. Select the Target Table as Problem [problem].
+3. Select Action type as Record Action.
+4. In the When to run Tab select Type as "New", we can required roles as well.
+5. Add the required conditions -  "Subject -> contains -> Problem".
+6. Write the script in the Actions Tab.
+7. Glide the Problem Table and assign the short_description from the email subject else "No Subject".
+8. And assign the description from the email body_text else "No Description Provided".
+9. Assign the caller_id from the email.from.
+10. Set the default values such category, impact, urgency etc.
+11. Followed by it will create the Problem whenever an email subject contains the Problem.