InboundScript.js

Author: srikanthroyal932-cmyk

Server-Side Components/Inbound Actions/Create Problem from Email/InboundScript.js

@@ -0,0 +1,21 @@
+(function runAction(/*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) {
+  // Create Problem
+  var pro = new GlideRecord('problem');
+  pro.initialize();
+  pro.short_description = email.subject || "No Subject";
+  pro.description = email.body_text || "No Description Provided";
+  pro.caller_id = email.from;
+
+  // Set default values
+  pro.category = 'hardware';
+  pro.impact = 3;
+  pro.urgency = 3;
+
+  var problemID = pro.insert();
+  if (problemID){
+    current.problem_id = problemID;
+    current.update();
+  }
+  
+})(current, event, email, logger, classifier);
+