BRScript.js

Author: srikanthroyal932-cmyk

Server-Side Components/Business Rules/Auto-assign and notify owners of Affected CIs/BRScript.js

@@ -1,25 +1,38 @@
-// Business Rule: After Update on change_request
-// Condition: affected_ci field has changed
-(function executeRule(current, previous /*null for insert*/) {
-    // Suppose affected CI list is in a related list table change_request_ci
-    var ciRel = new GlideRecord('change_request_ci');
-    ciRel.addQuery('change_request', current.sys_id);
+// Business Rule: After Insert or After Update on change_request
+// Purpose: Create Change Tasks for each affected CI and notify its owner
+(function executeRule(current, previous /*null when insert*/) {
+
+    // Query the task_ci table to get all CIs linked to this Change Request
+    var ciRel = new GlideRecord('task_ci');
+    ciRel.addQuery('task', current.sys_id);
     ciRel.query();
 
     while (ciRel.next()) {
-        var ci = ciRel.cmdb_ci.getRefRecord();
-        if (ci.owner) {
-            // create change_task (task table) record for owner
-            var ct = new GlideRecord('change_task');
-            ct.initialize();
-            ct.change_request = current.sys_id;
-            ct.cmdb_ci = ci.sys_id;
-            ct.assigned_to = ci.owner;
-            ct.short_description = 'Review Change for your CI: ' + ci.name;
-            ct.insert();
+        var ci = ciRel.ci_item.getRefRecord();  // Fetch the actual CI record
+
+        if (ci.owner) {  // Proceed only if CI has an owner
+
+            // Check if a Change Task for this CI and owner already exists
+            var existingTask = new GlideRecord('change_task');
+            existingTask.addQuery('change_request', current.sys_id);
+            existingTask.addQuery('cmdb_ci', ci.sys_id);
+            existingTask.addQuery('assigned_to', ci.owner);
+            existingTask.query();
 
-            // send notification – could simply use gs.eventQueue or similar
-            gs.eventQueue('change.ci.owner.notification', ct, ci.owner, current.sys_id);
+            if (!existingTask.next()) {
+                // Create new Change Task for CI Owner
+                var ct = new GlideRecord('change_task');
+                ct.initialize();
+                ct.change_request = current.sys_id;
+                ct.cmdb_ci = ci.sys_id;
+                ct.assigned_to = ci.owner;
+                ct.short_description = 'Review Change for your CI: ' + ci.name;
+                ct.insert();
+
+                // Trigger a notification event
+                gs.eventQueue('change.ci.owner.notification', ct, ci.owner, current.sys_id);
+            }
         }
     }
+
 })(current, previous);