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  • Server-Side Components/Background Scripts/Reassign Tasks When Assigned User Is Inactive

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Reassign Tasks When Assigned User Is Inactive
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Automatically detect and reassign open tasks like incidents, changes, etc. when the currently assigned user becomes inactive.
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Use Case Scenario
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Fetch all inactive users active = false.
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For each inactive user:
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Find all open tasks assigned to them.
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If a manager exists - reassign tasks to that manager.
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If not - assign tasks to a default support group.
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Add a work note explaining the automatic reassignment.

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