script.js

Author: DhruvBhatheja

Server-Side Components/Background Scripts/Reassign Tasks When Assigned User Is Inactive/script.js

@@ -0,0 +1,40 @@
+(function() {
+
+    var reassignedCount = 0;
+    var userGR = new GlideRecord('sys_user');
+    userGR.addQuery('active', false); // inactive users only
+    userGR.query();
+
+    while (userGR.next()) {
+        var inactiveUser = userGR.getDisplayValue('name');
+        var manager = userGR.manager; // reference field
+
+        // Reassign incidents
+        var taskGR = new GlideRecord('task');
+        taskGR.addQuery('assigned_to', userGR.sys_id);
+        taskGR.addQuery('state', '!=', 3); // not closed
+        taskGR.query();
+
+        var taskCount = 0;
+        while (taskGR.next()) {
+            taskCount++;
+
+            if (manager) {
+                taskGR.assigned_to = manager; // assign to manager
+            } else {
+                taskGR.assignment_group = 'Any_Group_Sys_ID'; // fallback
+                taskGR.assigned_to = ''; // clear user field
+            }
+
+            taskGR.work_notes = "Auto reassigned because previous assignee (" + inactiveUser + ") is inactive.";
+            taskGR.update();
+        }
+
+        if (taskCount > 0) {
+            reassignedCount += taskCount;
+            gs.info("Reassigned " + taskCount + " tasks from inactive user: " + inactiveUser);
+        }
+    }
+    //gs.info("Total tasks reassigned: " + reassignedCount);
+
+})();