Create Set Urgency to High when Caller Change.js

Author: SachinNarayanasamy

Client-Side Components/Client Scripts/Set Urgency to High onChange of caller field/Set Urgency to High when Caller Change.js

@@ -0,0 +1,23 @@
+function onChange(control, oldValue, newValue, isLoading, isTemplate) {
+    if (isLoading || newValue === '') {
+        return;
+    }
+
+    g_form.getReference('caller_id', function(caller) {
+        if (caller.vip === true || caller.vip === 'true') {
+            g_form.setValue('urgency', '1');
+
+            if (g_form.showFieldMsg) {
+                g_form.showFieldMsg(
+                    'urgency',
+                    'Urgency automatically set to High because caller is VIP',
+                    'info',
+                    false
+                );
+            }
+        } else {
+            // Optional: Do nothing or reset urgency
+            // g_form.setValue('urgency', oldValue);
+        }
+    });
+}