Create Readme.md

Author: SachinNarayanasamy

Client-Side Components/Client Scripts/Set Urgency to High onChange of caller field/Readme.md

@@ -0,0 +1,39 @@
+VIP Caller — Auto-Set Urgency Client Script (ServiceNow)
+Overview
+
+This Client Script automatically sets the Urgency field to High (1) whenever a VIP caller is selected on a ServiceNow form.
+
+It also shows a field-level info message to notify the user why urgency was updated. The script ignores non-VIP callers, ensuring normal behavior for regular users.
+
+Features
+
+Automatically detects when a VIP caller is selected.
+
+Sets the Urgency field to High (1).
+
+Displays a field-level message below the urgency field ("Urgency automatically set to High because caller is VIP").
+
+Works dynamically every time the caller field changes.
+
+Compatible with Classic UI forms.
+
+Ensures non-VIP callers do not trigger urgency changes.
+
+Usage Instructions
+1. Create the Client Script
+
+Navigate to System Definition → Client Scripts.
+
+Click New to create a client script.
+
+2. Configure the Script
+
+Name: VIP Caller Urgency
+
+Table: incident 
+
+Type: onChange
+
+Field: caller_id
+
+Active: Checked