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Author: Suri123789

Client-Side Components/Client Scripts/Abort direct incident closure without Resolve State/readme.md

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+📘 README — Incident State Validation (Client Script)
+Overview
+
+This Client Script enforces the correct ITIL incident lifecycle by preventing users from directly closing an incident without first transitioning it through the Resolved state.
+If a user attempts to move the state directly to Closed Complete, the system reverts the change and displays a notification.
+
+What This Code Does
+Monitors changes to the state field on Incident form
+Checks if new selection is trying to skip the Resolved step
+Reverts state to its previous value when the rule is violated
+Alerts the user with a clear and guided message
+Refreshes the form to maintain data consistency
+Usage Instructions
+
+Create a Client Script on the Incident table
+Type: onChange
+Field Name: state
+Paste the script under the script section
+Test by trying to directly move an Incident to Closed Complete
+S
+cript Requirements
+State values must be configured as:
+6 → Resolved
+7 → Closed Complete
+
+Script runs only on Incident records
+Must be active in applicable ITIL views
+Notes for Developers
+This code supports clean transition handling for ITSM workflows
+Helps enforce process compliance without server-side overhead
+Recommended for environments requiring strict closure governance