Create script.js

Author: Suri123789

Client-Side Components/Client Scripts/Abort direct incident closure without Resolve State/script.js

@@ -0,0 +1,30 @@
+function onChange(control, oldValue, newValue, isLoading, isTemplate) {
+    // Prevent execution during form load or when value is empty
+    if (isLoading || newValue === '') {
+        return;
+    }
+
+    // Dummy values for state comparison
+    // Assuming:
+    // 6 = Resolved
+    // 7 = Closed Complete
+    var RESOLVED = 6;
+    var CLOSED = 7;
+
+    // Prevent direct move to Closed without passing through Resolved
+    if (newValue == CLOSED && oldValue != RESOLVED) {
+        
+        // Reset to previous state
+        g_form.setValue('state', oldValue);
+
+        // Show validation warning
+        g_form.addErrorMessage(
+            'Direct closure is not allowed. Please first move the incident to Resolved state.'
+        );
+
+        // Reload page after showing error
+        setTimeout(function() {
+            location.reload();
+        }, 3000);
+    }
+}