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Server-Side Components/Business Rules/Tracks the time it took to assign a Task Expand file tree Collapse file tree 1 file changed +7
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lines changed Original file line number Diff line number Diff line change 1+ This script tracks the time it took to assign a task (like an Incident, Change, etc.) by calculating the difference
2+ between when the record was created and when it was assigned (assigned_to was set).
3+ It checks if the assigned_to field has changed and is not empty.
4+ If it's the first time the record is being assigned (u_assignment_time is empty), it captures the current time.
5+ It then calculates the time difference between when the record was created and when it was assigned.
6+ This time difference (in minutes) is stored in a custom field u_time_to_assign.
7+ The goal is to track how long it took for the record to be assigned after creation
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