Create script.js

Author: chetnadev

Server-Side Components/Business Rules/Tracks the time it took to assign a Task/script.js

@@ -0,0 +1,32 @@
+(function executeRule(current, previous /*null when async*/) {
+
+    // Only proceed if assigned_to changed AND is not empty/null
+    if (current.assigned_to.changes() && !gs.nil(current.assigned_to)) {
+        
+        gs.info("Assigned_to changed and assigned_to is: " + current.assigned_to);
+
+        // Only set u_assigned_time if empty
+        if (!current.u_assigned_time) {
+            
+            var assignedTime = new GlideDateTime();
+            current.u_assigned_time = assignedTime;
+
+            var createdTime = new GlideDateTime(current.sys_created_on);
+
+            var diffMillis = assignedTime.getNumericValue() - createdTime.getNumericValue();
+            var diffMinutes = diffMillis / (1000 * 60);
+
+            gs.info("Time difference in minutes: " + diffMinutes);
+
+            // Assuming u_time_to_assign is a string field
+            current.u_time_to_assign = diffMinutes.toFixed(2) + " minutes";
+            
+            gs.info("Set u_time_to_assign to: " + current.u_time_to_assign);
+        } else {
+            gs.info("u_assigned_time already set: " + current.u_assigned_time);
+        }
+    } else {
+        gs.info("Assigned_to not changed or is empty.");
+    }
+
+})(current, previous);