README.md

Author: Indra-kolge

Server-Side Components/Business Rules/AutoCloseResolveCases/README.md

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+# Auto-Close Resolved Incidents After 7 Days
+
+Table: Incident
+When: Before
+Condition: State is Resolved and resolved_at older than 7 days.
+This script automatically closes any Incident that has been in a "Resolved" state for 7 days.
+
+// Use Case : 
+Keeps your Incident queue clean and ensures SLA metrics stay accurate.
+
+// How :
+Queries incident table.
+Finds records with state = Resolved and resolved_at older than 7 days.
+Changes state to Closed.