AutoCloseResolveCases.js

Author: Indra-kolge

Server-Side Components/Business Rules/AutoCloseResolveCases/AutoCloseResolveCases.js

@@ -0,0 +1,14 @@
+// Auto Close Incidents after 7 days in Resolved state
+(function() {
+    var grInc = new GlideRecord('incident');
+    grInc.addQuery('state', '6'); // 6 = Resolved
+    grInc.addQuery('resolved_at', '<=', gs.daysAgoStart(7));
+    grInc.query();
+
+    while (grInc.next()) {
+        grInc.state = 7; // 7 = Closed
+        grInc.close_notes = 'Automatically closed after 7 days of resolution.';
+        grInc.update();
+      //  gs.info('Closed Incident: ' + gr.number);
+    }
+})();