Create README.md

Author: anjimuvva

Server-Side Components/Background Scripts/Identify Inactive users with tickets/README.md

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+# ServiceNow Background Script – Identify Inactive Users with Open Incidents
+
+This background script helps admin to identify **inactive users** who still have **open incidents** assigned to them.  
+It’s particularly useful during **user cleanup, offboarding audits, or reassignment activities** to ensure no tickets remain unaddressed.