Create identify_inactive_users_with_open_tickets.js

Author: anjimuvva

Server-Side Components/Background Scripts/Identify Inactive users with tickets/identify_inactive_users_with_open_tickets.js

@@ -0,0 +1,12 @@
+var user = new GlideRecord('sys_user');
+user.addQuery('active', false);
+user.query();
+while (user.next()) {
+    var inc = new GlideRecord('incident');
+    inc.addQuery('assigned_to', user.sys_id);
+    inc.addQuery('state', '!=', 7); // not Closed
+    inc.query();
+    while (inc.next()) {
+        gs.info('Inactive user with open ticket: ' + user.name + ' → ' + inc.number);
+    }
+}