@@ -121,34 +121,36 @@ This collection contains information about Zendesk users.
121121
122122### tickets
123123
124- | Property | Description |
125- | --------------- | ----------------------------------------------------------------- |
126- | id | This is automatically assigned when the ticket is created. |
127- | url | The API URL of this ticket. |
128- | external_id | An ID you can use to link Zendesk Support tickets to local records. |
129- | type | The type of this ticket. Possible values: “problem”, “incident”, “question” or “task”. |
130- | subject | The value of the subject field for this ticket. |
131- | raw_subject | The dynamic content placeholder, if present, or the "subject" value, if not. |
132- | description | The first comment on the ticket. |
133- | priority | The urgency with which the ticket should be addressed. Possible values: “urgent”, “high”, “normal”, “low”. |
134- | status | The state of the ticket. Possible values: “new”, “open”, “pending”, “hold”, “solved”, “closed”. |
135- | recipient | The original recipient e-mail address of the ticket. |
136- | requester_id | The user who requested this ticket. |
137- | submitter_id | The user who submitted the ticket. The submitter always becomes the author of the first comment on the ticket. |
138- | assignee_id | The agent currently assigned to the ticket. |
139- | organization_id | The organization of the requester. You can only specify the ID of an organization associated with the requester. |
140- | group_id | The group this ticket is assigned to. |
141- | collaborator_ids | The IDs of users currently cc'ed on the ticket. |
142- | forum_topic_id | The topic this ticket originated from, if any. |
143- | problem_id | For tickets of type "incident," The ID of the problem the incident is linked to. |
144- | has_incidents | Is true of this ticket has been marked as a problem, false otherwise. |
145- | due_at | If this is a ticket of type "task" it has a due date. Due date format uses ISO 8601 format. |
146- | tags | The array of tags applied to this ticket. |
147- | sharing_agreement_ids | The IDs of sharing agreements used for this ticket. |
148- | created_at | The date and time this record was created. |
149- | updated_at | The date and time this record was last updated. |
150- | received_at | This timestamp is added to incoming messages as soon as they hit Segment API. |
151- | ticket_form_id | The ID of the ticket form to render the ticket. |
124+ This collection contains information about Zendesk tickets.
125+
126+ | Property | Description |
127+ | ----------------------- | ----------------------------------------------------------------------------------------------------- |
128+ | ` id ` | Automatically assigned when a ticket is created. |
129+ | ` url ` | The API URL of the ticket. |
130+ | ` external_id ` | A custom ID you can use to link Zendesk tickets to local records. |
131+ | ` type ` | The type of ticket. Possible values: ` problem ` , ` incident ` , ` question ` , ` task ` . |
132+ | ` subject ` | The subject line of the ticket. |
133+ | ` raw_subject ` | The dynamic content placeholder if present, otherwise the ` subject ` value. |
134+ | ` description ` | The first comment on the ticket. |
135+ | ` priority ` | The ticket’s urgency level. Possible values: ` urgent ` , ` high ` , ` normal ` , ` low ` . |
136+ | ` status ` | The current ticket status. Possible values: ` new ` , ` open ` , ` pending ` , ` hold ` , ` solved ` , ` closed ` . |
137+ | ` recipient ` | The original recipient email address for the ticket. |
138+ | ` requester_id ` | The ID of the user who requested the ticket. |
139+ | ` submitter_id ` | The ID of the user who submitted the ticket. The submitter is always the author of the first comment. |
140+ | ` assignee_id ` | The ID of the agent currently assigned to the ticket. |
141+ | ` organization_id ` | The ID of the requester’s organization. Must be associated with the requester. |
142+ | ` group_id ` | The ID of the group the ticket is assigned to. |
143+ | ` collaborator_ids ` | The IDs of users currently CC'd on the ticket. |
144+ | ` forum_topic_id ` | The ID of the forum topic the ticket originated from, if any. |
145+ | ` problem_id ` | For tickets of type ` incident ` , the ID of the related problem ticket. |
146+ | ` has_incidents ` | Indicates whether the ticket has been marked as a problem. |
147+ | ` due_at ` | The due date for task-type tickets (ISO 8601 format). |
148+ | ` tags ` | The tags applied to the ticket. |
149+ | ` sharing_agreement_ids ` | The IDs of sharing agreements linked to the ticket. |
150+ | ` ticket_form_id ` | The ID of the ticket form used to render the ticket. |
151+ | ` created_at ` | The date and time the ticket was created. |
152+ | ` updated_at ` | The date and time the ticket was last updated. |
153+ | ` received_at ` | Timestamp added when data reaches the Segment API. |
152154
153155### ticket_fields
154156
0 commit comments