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Copy file name to clipboardExpand all lines: src/privacy/consent-management/consent-in-retl.md
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@@ -138,7 +138,7 @@ You can validate that you successfully created your consent mapping in Segment C
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Segment automatically adds the [consent object](/docs/privacy/consent-management/consent-in-segment-connections/#consent-object) to every event that's routed downstream to your Segment Connections destination. [Consent enforcement in Connections](/docs/privacy/consent-management/consent-in-segment-connections/) validates that only consenting data flows downstream to any classic Segment destinations connected to your Segment Connections instance.
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Open the Source Debugger for your Reverse ETL source and confirm that the [consent object](/docs/privacy/consent-management/consent-in-segment-connections/#consent-object) appears on every event and that the consent object has the categories you mapped in [Step 2: Identify consent columns](#step-2-identify-consent-columns).
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Open the Source Debugger for your Reverse ETL source and confirm that the [consent object](/docs/privacy/consent-management/consent-in-segment-connections/#consent-object) appears on every event and that the consent object has the categories you mapped in [Step 3: Identify consent columns](#step-3-identify-consent-columns).
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### Segment Profiles
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Open the [Profile Explorer](/docs/unify/#profile-explorer) and verify that your profiles contain the [Segment Consent Preference Updated](/docs/privacy/consent-management/consent-in-unify/#segment-consent-preference-updated-event) event.
Copy file name to clipboardExpand all lines: src/privacy/consent-management/consent-in-unify.md
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## Consent preference conflicts
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When collecting end user consent, you can occasionally capture multiple consent preferences linked to the same user, for example, from a user's cell phone browser and the web browser on their laptop (called a [device-level conflict](#device-level-conflict)) or when two distinct Unify profiles are merged together (called a [profile-level conflict](#profile-level-conflict)).
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When collecting end user consent, you can occasionally capture multiple consent preferences linked to the same user, for example, from a user's cell phone browser and the web browser on their laptop (called a [device-level conflict](#device-level-conflicts)) or when two distinct Unify profiles are merged together (called a [profile-level conflict](#profile-level-conflict)).
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### Backfill consent preferences on your Profiles
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## Consent preference conflicts
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When collecting end user consent, you can occasionally capture multiple consent preferences linked to the same user. For example, you might collect consent from a user's cell phone browser and the web browser on their laptop (called a [device-level conflict](#device-level-conflict)) or merge two distinct Unify profiles together (called a [profile-level conflict](#profile-level-conflict)).
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When collecting end user consent, you can occasionally capture multiple consent preferences linked to the same user. For example, you might collect consent from a user's cell phone browser and the web browser on their laptop (called a [device-level conflict](#device-level-conflicts)) or merge two distinct Unify profiles together (called a [profile-level conflict](#profile-level-conflict)).
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### Device-level conflicts
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## Troubleshooting consent preferences stored on the Profile
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### If I have 2 sources connected to a Unify space and only 1 is set up to collect consent, which consent preferences does Segment record?
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Consent preferences collected in the [consent object](/docs/privacy/consent-management/consent-in-segment-connections/#consent-object) from the source are used to store consent on the Profile. Sources with no consent object do not impact what is stored on the Profile. If the source generates an empty consent object, Segment interprets this as an end-user failing to consent to any category. As a result, the consent preference will be updated to `false` for all consent categories.
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Consent preferences collected in the [consent object](/docs/privacy/consent-management/consent-in-segment-connections/#consent-object) from the source are used to store consent on the Profile. Sources with no consent object do not impact what is stored on the Profile. If the source generates an empty consent object, Segment interprets this as an end-user failing to consent to any category. As a result, the consent preference will be updated to `false` for all consent categories.
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