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lines changed Original file line number Diff line number Diff line change @@ -339,6 +339,22 @@ This collection contains information about Zendesk tickets that agents have skip
339339| ` created_at ` | The date and time the record was created. |
340340| ` updated_at ` | The date and time the record was last updated. |
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342+ ### satisfaction_ratings
343+
344+ This collection contains information about customer satisfaction ratings for Zendesk tickets.
345+
346+ | Property | Description |
347+ | -------------- | ---------------------------------------------------------------------------- |
348+ | ` id ` | Automatically assigned when the satisfaction rating is created. |
349+ | ` url ` | The API URL of the satisfaction rating. |
350+ | ` assignee_id ` | The ID of the agent assigned to the ticket when the rating was submitted. |
351+ | ` group_id ` | The ID of the group assigned to the ticket when the rating was submitted. |
352+ | ` requester_id ` | The ID of the user who submitted the rating. |
353+ | ` ticket_id ` | The ID of the ticket being rated. |
354+ | ` score ` | The rating value. Possible values: ` offered ` , ` unoffered ` , ` good ` , or ` bad ` . |
355+ | ` created_at ` | The date and time the rating was created. |
356+ | ` updated_at ` | The date and time the rating was last updated. |
357+ | ` received_at ` | Timestamp added when data reaches the Segment API. |
342358
343359### organization_memberships
344360
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