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ticket fields table cleanup
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‎src/connections/sources/catalog/cloud-apps/zendesk/index.md‎

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@@ -3,6 +3,8 @@ title: Zendesk Source
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id: 3hbak7a9
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---
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<!-->
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[Zendesk](https://www.zendesk.com/){:target="_blank”} is a customer support platform that helps businesses manage and respond to customer requests across channels.
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## Getting started
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### ticket_fields
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| Property | Description |
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| --------------- | ----------------------------------------------------------------- |
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| id | This is automatically assigned upon creation. |
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| url | The URL for this resource. |
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| type | The type of the ticket field: “checkbox”, “date”, “decimal”, “integer”, “regexp”, “tagger”, “text”, or “textarea”. _*Type is not editable once created._ |
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| slug | The title of the ticket field separated by _. |
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| title | The title of the ticket field. |
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| raw_title | The dynamic content placeholder, if present, or the "title" value, if not. |
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| description | The description of the purpose of this ticket field shown to users. |
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| raw_description | The dynamic content placeholder, if present, or the “description” value, if not. |
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| position | A relative position for the ticket fields that determines the order of ticket fields on a ticket. Note that positions 0 to 7 are reserved for system fields. |
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| active | Whether this field is available. |
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| required | If it's required for this field to have a value when updated by agents.|
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| collapsed_for_agents | If this field should be shown to agents by default or be hidden alongside infrequently used fields. Classic interface only. |
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| regexp_for_validation | Regular expression field only. The validation pattern for a field value to be deemed valid. |
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| title_in_portal | The title of the ticket field when shown to end users. |
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| raw_title_in_portal | The dynamic content placeholder, if present, or the “title_in_portal” value, if not. |
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| visible_in_portal | Whether this field is available to end users. |
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| editable_in_portal | Whether this field is editable by end users. |
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| required_in_portal | If it's required for this field to have a value when updated by end users. |
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| tag | A tag value to set for checkbox fields when checked. |
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| removable | If this field is not a system basic field that must be present for all tickets on the account. |
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| created_at | The date and time the ticket field was created. |
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| updated_at | The date and time of the last update of the ticket field. |
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| received_at | This timestamp is added to incoming messages as soon as they hit Segment API. |
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This collection contains information about Zendesk ticket fields.
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| Property | Description |
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| ----------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
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| `id` | Automatically assigned when the ticket field is created. |
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| `url` | The API URL of the ticket field. |
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| `type` | The type of field. Possible values: `checkbox`, `date`, `decimal`, `integer`, `regexp`, `tagger`, `text`, `textarea`. This property can’t be edited after creation. |
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| `slug` | The title of the field, with words separated by underscores. |
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| `title` | The title of the ticket field. |
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| `raw_title` | The dynamic content placeholder if present, otherwise the `title` value. |
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| `description` | The purpose of the ticket field as shown to users. |
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| `raw_description` | The dynamic content placeholder if present, otherwise the `description` value. |
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| `position` | Determines the field’s order on the ticket. Positions 0–7 are reserved for system fields. |
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| `active` | Indicates whether the field is active. |
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| `required` | Indicates whether agents must provide a value when updating the field. |
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| `collapsed_for_agents` | Indicates whether the field is shown or hidden by default in the classic interface. |
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| `regexp_for_validation` | Validation pattern for regular expression fields. |
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| `title_in_portal` | The field title as shown to end users. |
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| `raw_title_in_portal` | The dynamic content placeholder if present, otherwise the `title_in_portal` value. |
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| `visible_in_portal` | Indicates whether the field is visible to end users. |
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| `editable_in_portal` | Indicates whether the field is editable by end users. |
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| `required_in_portal` | Indicates whether end users must provide a value when updating the field. |
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| `tag` | The tag value applied when a checkbox field is checked. |
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| `removable` | Indicates whether the field can be removed (system fields can’t be removed). |
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| `created_at` | The date and time the ticket field was created. |
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| `updated_at` | The date and time the ticket field was last updated. |
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| `received_at` | Timestamp added when data reaches the Segment API. |
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-->
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### ticket_metrics
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| latest_comment_added_at | The date and time the latest comment was added. |
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| received_ at | This timestamp is added to incoming messages as soon as they hit Segment API. |
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### ticket_events
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| Property | Description |
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| via | How the event was created. |
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### activities
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| Property | Description |
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| created_at | The date and time this record was created. |
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| updated_at | The date and time this record was last updated. |
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### attachments
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| Property | Description |
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| size | The size of the image file in bytes. |
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| received_at | This timestamp is added to incoming messages as soon as they hit Segment API. |
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### organizations
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| Property | Description |

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