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lines changed Original file line number Diff line number Diff line change @@ -53,6 +53,10 @@ The table below lists events that Regal Voice sends to Segment. These events app
5353 <td>contact.experiment.assigned</td>
5454 <td>A contact was assigned to an experiment</td>
5555 </tr >
56+ <tr >
57+ <td >scheduled.callback.requested</td >
58+ <td >A callback was scheduled</td >
59+ </tr >
5660 <tr >
5761 <td >sms.conversation.completed</td >
5862 <td >An SMS conversation between a contact and an agent was completed in the Regal Voice agent desktop</td >
@@ -118,6 +122,10 @@ The table below lists events that Regal Voice sends to Segment. These events app
118122 <td >`call_id`</td >
119123 <td >Task Id for the call</td >
120124 </tr >
125+ <tr >
126+ <td >`callback_timestamp`</td >
127+ <td >When the callback is scheduled for</td >
128+ </tr >
121129 <tr >
122130 <td >`campaign_id`</td >
123131 <td >Campaign Id</td >
@@ -226,6 +234,10 @@ The table below lists events that Regal Voice sends to Segment. These events app
226234 <td >`regal_voice_phone`</td >
227235 <td >RegalVoice phone number</td >
228236 </tr >
237+ <tr >
238+ <td >`scheduling_agent_email`</td >
239+ <td >Email of the agent who scheduled the callback</td >
240+ </tr >
229241 <tr >
230242 <td >`scheduling_agent_fullname`</td >
231243 <td >Full name of the agent who scheduled the Callback</td >
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