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attachments and activities
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‎src/connections/sources/catalog/cloud-apps/zendesk/index.md‎

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@@ -218,53 +218,56 @@ This collection contains performance and timing metrics for Zendesk tickets.
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| `latest_comment_added_at` | The date and time the latest comment was added. |
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| `received_at` | Timestamp added when data reaches the Segment API. |
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### ticket_events
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This collection contains details about individual updates or changes to Zendesk tickets.
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### ticket_events
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| Property | Description |
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| ------------------- | ------------------------------------------------------------------------------------ |
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| `id` | Automatically assigned when the record is created. |
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| `ticket_event_id` | Automatically assigned when the ticket is updated. |
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| `ticket_id` | The ID of the associated ticket. |
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| `timestamp` | The date and time the ticket was updated. |
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| `updater_id` | The ID of the user who made the update. |
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| `ticket_event_via` | The channel or method used to create the event. |
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| `context_client` | The client used to submit the ticket change (for example, browser name and version). |
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| `context_location` | The location name, if available (for example, country or city). |
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| `context_latitude` | The latitude of the location where the change occurred. |
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| `context_longitude` | The longitude of the location where the change occurred. |
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| `via` | The method used to create the event. |
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| Property | Description |
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| --------------- | ----------------------------------------------------------------- |
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| id | This is automatically assigned. |
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| ticket_event_id | This is automatically assigned when the ticket is updated. |
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| ticket_id | The ID of the associated ticket. |
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| timestamp | The time when the ticket was updated. |
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| updater_id | The ID of the user who updated the ticket. |
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| ticket_event_via | How the event was created. |
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| context_client | This refers to the “client” used to submit this ticket change (for example, browser name and type). |
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| context_location | The plain text name of where the request was made, if available (for example, country, city). |
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| context_latitude | Latitude of the location where the ticket was changed. |
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| context_longitude | Longitude of the location where the ticket was changed. |
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| via | How the event was created. |
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### activities
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This collection contains information about actions or updates related to Zendesk tickets.
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| Property | Description |
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| ------------ | ------------------------------------------------------------------------------------------------------------ |
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| `id` | Automatically assigned when the activity is created. |
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| `url` | The API URL of the activity. |
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| `verb` | The type of activity. Possible values: `tickets.assignment`, `tickets.comment`, `tickets.priority_increase`. |
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| `title` | A short description of the activity. |
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| `created_at` | The date and time the activity was created. |
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| `updated_at` | The date and time the activity was last updated. |
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### activities
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| Property | Description |
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| --------------- | ----------------------------------------------------------------- |
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| id | This is automatically assigned upon creation. |
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| url | The API URL of this activity. |
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| verb | The type of activity. Can be "tickets.assignment," "tickets.comment," or "tickets.priority_increase." |
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| title | Description of this activity. |
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| created_at | The date and time this record was created. |
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| updated_at | The date and time this record was last updated. |
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### attachments
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This collection contains information about files attached to Zendesk tickets.
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| Property | Description |
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| -------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
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| `id` | Automatically assigned when the attachment is created. |
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| `file_name` | The name of the attached file. |
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| `content_url` | The full URL where the attachment file can be downloaded. |
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| `content_type` | The MIME type of the attachment (for example, `image/png`). |
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| `inline` | Indicates whether the attachment is inline. Inline attachments are excluded from the attachment list but can be referenced within a ticket comment. Default is `false`. |
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| `size` | The file size in bytes. |
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| `received_at` | Timestamp added when data reaches the Segment API. |
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### attachments
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| Property | Description |
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| --------------- | ----------------------------------------------------------------- |
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| id | This is automatically assigned upon creation. |
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| file_name | The name of the image file. |
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| content_url | A full URL where the attachment image file can be downloaded. |
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| content_type | The content type of the image. Example value: image/png. |
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| inline | If true, the attachment is excluded from the attachment list and the attachment's URL can be referenced within the comment of a ticket. Default is false. |
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| size | The size of the image file in bytes. |
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| received_at | This timestamp is added to incoming messages as soon as they hit Segment API. |
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### organizations

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